Brenley Bailey
North Salt Lake,UT
Summary
Helpful and enthusiastic Patient Services Representative skilled at building rapport with diverse customers. Diligent and accustomed to working independently and collaboratively in direct response to customer care and support requirements. Decisive problem solver with enthusiastic attitude and desire to please consumers.
Overview
4
4
years of professional experience
Work History
Kennel Technician
Coddled Critters
03.2024 - 08.2024
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Flexible with schedule, came into work when asked by supervisor.
Vet Technician Assistant
Salt Lake Spay And Neuter
03.2022 - 08.2023
- Increased client retention through exceptional customer service skills, fostering trust between pet owners and our veterinary practice.
- Performed laboratory tasks, such as blood draws and sample analysis, administering medications and contributing to accurate diagnostics for patients.
- Prepared animals for surgery by performing pre-operative tasks such as shaving surgical sites.
- Delivered consistent, high-quality care to patients by following established best practices and standard operating procedures.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave. Cleaned, sterilized and maintained kennels and operating rooms.
- Educated clients on post-surgical care and nutrition.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Restrained animals for examination and treatment while following safety protocols.
Customer Service Representative
Salt Lake Spay And Neuter
03.2022 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Red Hanger
01.2021 - 08.2021
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Utilized organization's computer system to look up and record information concerning member accounts
- Responded to questions and followed up on customer interactions
- Communicated with clients over various platforms such as phone, email, web portal and chat
- Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
Education
High School Diploma - General Education
Woods Cross High School
05.2021
Skills
- Customer service
- Problem resolution
- Positive and Open Minded
- Motivated
- Dependable
- People Person
Timeline
Kennel Technician
Coddled Critters
03.2024 - 08.2024
Vet Technician Assistant
Salt Lake Spay And Neuter
03.2022 - 08.2023
Customer Service Representative
Salt Lake Spay And Neuter
03.2022 - 08.2023
Customer Service Representative
Red Hanger
01.2021 - 08.2021
High School Diploma - General Education
Woods Cross High School
Similar Profiles
Margaret (Maggie) SeekonMargaret (Maggie) Seekon
Kennel Attendant at Contented CrittersKennel Attendant at Contented Critters
William EbertWilliam Ebert
General Manager at Critters Outdoor PizzaGeneral Manager at Critters Outdoor Pizza
Shannon WestmanShannon Westman
Registered Veterinary Technician at Humboldt Humane Critters Without LittersRegistered Veterinary Technician at Humboldt Humane Critters Without Litters