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Experienced professional with over 20 years of expertise in due diligence auditing within a commercial banking environment. Known for establishing clear audit guidelines and defining audit scopes, resulting in efficient and effective processes. Skilled in fostering open communication with colleagues and clients, delivering concise reports, and actively tracking and testing implemented solutions. Demonstrates reliability and focus through numerous E.O.M awards, showcasing a commitment to excellence. Energetic and dedicated to identifying discrepancies and providing realistic solutions. Professional call center customer service representative committed to providing courteous, prompt, detailed, and accurate support. Experienced in managing outbound and inbound calls, handling emergency issues with patience and tact. Detail-oriented team player with strong organizational skills, able to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position and contribute to the team's success in achieving company goals.

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Successful call representative with 3-4 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
Committed to delivering excellent customer service while working in a fast-paced environment.
Friendly Inbound Call Center Representative with many years of experience using company policies and practices to establish professional and positive relationships with customers. Self-directed and hardworking individual possessing outstanding phone demeanor and excellent data entry abilities. Organized multitasker dedicated to actively contributing to organizational growth.

I have been passionate about customer service for nearly 50 years. Problem solving through the use of logic, tools and creativity has given me a sense of value and purpose.

Managing a local hardware gave me a sense of importance to the community and the individual customer. Although the help we gave seemed small in itself, the value to the individual was often significant and critical in that moment. This gave a sense of value and purpose to my skills.




Proven track record in enhancing customer satisfaction and efficiency in high-volume call centers, notably with Aerotek. Skilled in technical troubleshooting and fostering customer focus, I've successfully resolved complex issues, boosting engagement. My leadership as a Casino Manager at Food N Fun showcases my ability to drive continuous improvement, marrying hard skills in computer proficiency with soft skills in problem-solving.

Iyanna Barnett

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Inbound Customer Service Representative

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Inbound Customer Service Representative

Administrative Assistant

High School Diploma -

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