Iyanna Booker
Orlando,FL
Summary
Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
2
years of professional experience
Work History
Receptionist
H&r Block
Orlando, FL
02.2022 - 04.2022
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Personal Shopper
Walmart
Apopka, FL
06.2020 - 01.2022
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Consulted with customers on food selections and custom order requests.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked with over 100 customers daily to fulfill specific [Type] orders according to customer needs and inventory availability
Crew Member
Wendy's
Orlando, FL
06.2019 - 01.2020
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas as needed.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Edgewater High School
Orlando, FL05.2021
Skills
- Sales proficiency
- Accurate money handling
- Lift up to 50 pounds
- Product knowledge
- Customer Relations
- Online ordering familiarity
- Trend understanding
- Store opening and closing
- Stocking and replenishing
- Data Entry and Database Software
- Visitor and Customer Relations
- Scheduling and Calendar Management
- Customer Service-Oriented
- Multitasking and Prioritization
- Positive Attitude and Energetic
- Reliable and Punctual
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Conflict resolution
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Receptionist
H&r Block
02.2022 - 04.2022
Personal Shopper
Walmart
06.2020 - 01.2022
Crew Member
Wendy's
06.2019 - 01.2020
High School Diploma -
Edgewater High School
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