Iyanna Macon
Summerville,SC
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
McDonald’s
01.2023 - 06.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Bojangles' Famous Chicken 'n Biscuits
08.2022 - 12.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma - N/A
Summerville High School
Summerville, SC05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Money handling abilities
- Complaint Handling
- Payment Processing
- Customer satisfaction measurement
Timeline
Customer Service Representative
Lowes Home Improvment
05.2024 - Current
Customer Service Representative
McDonald’s
01.2023 - 06.2023
Customer Service Representative
Bojangles' Famous Chicken 'n Biscuits
08.2022 - 12.2022
High School Diploma - N/A
Summerville High School
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