Summary
Overview
Work History
Education
Skills
Timeline
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Iyanna Miller

Douglasville,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

RemX Staffing
10.2022 - 01.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.

Server/Cook

Chilis's Bar And Grill
03.2021 - 10.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

High School Diploma -

Battle Creek Central High School
Battle Creek, MI
06.2016

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call Center Customer Service
  • Customer Support
  • Call Center Operations
  • Complaint resolution

Timeline

Customer Service Representative

RemX Staffing
10.2022 - 01.2024

Server/Cook

Chilis's Bar And Grill
03.2021 - 10.2022

High School Diploma -

Battle Creek Central High School

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Iyanna Miller