Iyanna Sterling-Sanders

Office Administrator

Louisiana Center For Eyes, LLC

01.2013 - Current

Interacted with customers by phone, email, or in-person to provide information.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained electronic and paper filing systems for easy retrieval of information.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Reconciled account files and produced monthly reports.
Edited documents to improve accuracy of language, flow, and readability.
Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Data Entry
Pulled charts and prepared for nurse and doctor assessment.
Verified benefits and worked with insurance companies to obtain payments.
Reviewed and sent medical records to other physicians upon request.
Maintained patient databases and updated information in alignment with HIPAA protocols.
Received, recorded and filed medical payments by check, cash, and credit card.
Oversaw office records and maintained strict document control.
Trained all new employees on records management system.
Entered procedure codes and diagnosis codes into medical billing software.
Managed appointments, registrations and patient relations in busy [Type] office.
Scheduled, rescheduled, and cancelled appointments for patients.
Coordinated luncheons with Pharmaceutical Representatives.
Devised appointment guidelines and schedules for [Number] treatment appointments each day.
Audited customer files to verify medical necessity and satisfaction of coverage criteria.
Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
Aided with prescription refill requests.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Monitored front areas so that questions could be promptly addressed.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Improved office operations by automating client correspondence, record tracking and data communications.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Kept high average of performance evaluations.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Conducted ongoing reviews of program financial systems to assess cost control measures.
Completed bi-weekly payroll for [Number] employees.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Communicated with insurance providers to resolve denied claims and resubmitted.
Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Posted payments and collections on regular basis.
Reviewed patient diagnosis codes to verify accuracy and completeness.
Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Liaised between patients, insurance companies, and billing office.
Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
Audited and corrected billing and posting documents for accuracy.
Handled account payments and provided information regarding outstanding balances.
Responded to customer concerns and questions on daily basis.
Processed payment via telephone and in person with focus on accuracy and efficiency.
Used data entry skills to accurately document and input statements.

Summary

Overview

Work History

Office Administrator

Education

High School Diploma -

Skills

Timeline

Office Administrator

High School Diploma -

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