Iyanna Verrett
Laurel,MD
Summary
Educator specializing in special education and student advocacy, dedicated to promoting equitable learning opportunities. Expertise in supporting students with diverse academic and behavioral needs while fostering a safe and engaging learning environment. Committed to empowering students to overcome challenges, build confidence, and achieve success in and out of the classroom.
Overview
10
10
years of professional experience
Work History
Lead account specialist
Capital One
McLean, Virginia
07.2024 - Current
- Ensured compliance with banking regulations during customer interactions.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Provided account information and answered customer inquiries in a timely manner.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Identified potential fraud cases and reported them to the supervisor.
- Maintained records of customer accounts including transactions and balances.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted available products and services to customers during service, account management and order calls.
- Updated databases with new and modified customer data.
Special Education Support
AACPS- Maryland City Elementary
Maryland City
10.2025 - 06.2026
- Support K-4th grade students with IEPs, Autism Spectrum Disorder, and emotional/behavioral challenges.
- Provide one-on-one and small group academic assistance to reinforce instructional goals and build student independence.
- Follow IEP accommodation plans and collaborate with special educators to support student growth.
- Implement behavior strategies, redirection techniques, and positive reinforcement to maintain classroom structure.
- Assist with classroom routines, transitions, and instructional centers to support teacher-led instruction.
- Foster a safe, encouraging learning environment built on patience, empathy, and consistency.
- Supported classroom activities by preparing educational materials and resources.
- Provided one-on-one assistance to students during lessons and assessments.
- Supported students with personalized accommodations, extra assistance, and educational assessments.
Daycare Assistant Teacher
The Principia
Odenton, Maryland
06.2016 - 06.2024
- Assisted children in daily activities and routines, fostering a positive learning environment.
- Developed engaging educational activities that promoted social and emotional growth.
- Supervised outdoor playtime, ensuring safety and encouraging teamwork among children.
- Supported staff in managing behavioral challenges through positive reinforcement strategies.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Enforced rules to teach good manners and maintain safe environment.
- Worked collaboratively with other staff members to ensure a safe environment for all students.
- Developed positive relationships with parents through communication about their child's daily activities.
Education
Bachelor of Science - Criminal Justice
University Of Maryland Global Campus
Adelphi, MD05-2026
Master of Science - Special Education
University of Maryland, College Park
College Park, MD06-2026
Skills
- classroom management
- special education support
- behavior intervention
- small group instruction
- student engagement
- conflict resolution
- google classroom proficiency
- elementary education expertise
- student safety
- inclusive education
- Account management
Timeline
Special Education Support
AACPS- Maryland City Elementary
10.2025 - 06.2026
Lead account specialist
Capital One
07.2024 - Current
Daycare Assistant Teacher
The Principia
06.2016 - 06.2024
Bachelor of Science - Criminal Justice
University Of Maryland Global Campus
Master of Science - Special Education
University of Maryland, College Park