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Results-driven professional with dual advanced degrees in Business Administration and Cybersecurity, complemented by extensive experience in claims adjustment, payroll operations, financial services, and client management. Proven ability to manage complex investigations, ensure regulatory compliance, optimize processes, and deliver exceptional customer service across high-stakes industries. Combines analytical rigor with strong communication skills to drive efficiency and resolve critical business challenges.

Energetic, self-motivated, reliable customer service professional with solid experience providing diverse customer support in high volume industry environments. Strong problem-solving skills coupled with initiative and accuracy to provide an exceptional experience for the consumer. Hardworking with an excellent track record of meeting and exceeding productivity targets and dead lines. Excellent organizational and communication skills that contribute to extraordinary levels of efficiency and productivity. Proven track record in resolving complex customer issues and implementing workable solutions. Confirmed ability to manage high volume workloads in a calm and constructive manner with a solid record of success in troubleshooting and problem resolution. Retain a strong sense of urgency to ensure customer satisfaction and improved customer retention levels. Possess the ability to assimilate information to quickly facilitate in-depth product knowledge and the provision of outstanding customer service. Committed team member who consistently achieves customer service goals and adds significant value to any organization.

I have over 15 years of estimating experience. I have been working as a Team Manager on a deployment through another IA Firm for the past two years. I have extensive knowledge of claims handling and with Liability determination. I am able to develop Younger, less experienced adjuster and have them reach their full potential. I am always listening and looking for ways to improve the process in order to thing run more stream lined. I am also an experienced Auto Claims Adjuster with a 5-year track record of providing exceptional customer service to auto claims customers. Excellent knowledge of policies and claim settlement procedures. Laid back and relaxed with the ability to handle irate customers with ease and professionalism. I have been I-CAR certified in Body Repair, Structural Repair, Refinish and welding. I have been ASE Auto and light truck certified. I am highly experienced with all parts of the repair process. I have worked in a mechanics and radiator repair shop from the time I was 15 till I opened a body shop. I owned and operated this shop for 13 years. I sold the shop after building the business to 1.5 million in sales in my final year. I have years of experience handling Vehicle owners and shop reps. I know when things are related and when to say no to unrelated repairs. I have been used as an expert witness and I have been used as for fraud detection expert. I am very well qualified for this type of job. I work hard but I still play well with others. I am a team player. I am happy to help others with difficult situations and can help others not take the job personal. Friendly Auto Claims Adjuster experienced in evaluating claims to determine liability, ensuring validity and negotiating settlement value. Talented at completing loss reports, confirming coverage and answering clients' inquiries. Sound knowledge of damage assessment procedures and claims investigations.

Diligent billing professional bringing a demonstrated history of success in all types of medical billing . Accustomed to answering questions, providing information and resolving concerns. Prepares and distributes statements to insurance and patients, while maintaining comprehensive, accurate records. skilled at independently managing filing, report writing and other ad hoc office functions. well-versed in analyzing data to identify ways to reduce costs and improve accounting processes. Skilled at boosting profitability and minimizing accounting errors. Good listening, speaking and problem-solving abilities. Detail oriented, with a passion for learning and applying new skills for professional growth.

Iyesha Sparks

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AUTO CLAIM HANDLER

TECHNICAL SUPPORT COORDINATOR

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A+ Certification - Technology Education

High School Diploma -

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AUTO CLAIM HANDLER

TECHNICAL SUPPORT COORDINATOR

A+ Certification - Technology Education

High School Diploma -

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