IYESSHIA BOULDEN
El dorado,Arkansas
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Murphy USA
El Dorado, AR
06.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Retail audit and price book support
Road runner
North Little Rock, AR
08.2023 - 06.2024
- Assisted category manager with daily retail reports
- Provided support for retail audit and price book maintenance
- Collaborated with team members to ensure accurate and up-to-date information
- Contributed to the overall efficiency of the retail operations at Road Runner
- Analyze competitor prices and recommend adjustments to pricing strategy to stay competitive in the market
- Conduct regular audits of retail prices to ensure consistency and accuracy, providing recommendations for adjustments when necessary
Assistant marketing manager
Murphy USA
El dorado, Arkansas
01.2021 - 08.2023
- Developed and executed marketing strategies to drive customer engagement and increase brand awareness at Murphy USA
- Develop and execute marketing strategies that align with the company's overall objectives and drive business growth
- Collaborate with cross-functional teams to develop and implement marketing initiatives that align with Murphy USA's business goals
- Assist in the development and execution of marketing strategies to drive customer engagement and increase brand awareness at Murphy USA
Coordinator
Share foundation
El dorado, Arkansas
08.2016 - 04.2021
- Coordinated activities and events for Share foundation in the Health / Fitness market
- Organize and coordinate fundraising events to support the Share Foundation's mission and goals
- Develop and maintain relationships with key stakeholders in the Health/Fitness market to identify opportunities for collaboration and partnership with Share foundation
Education
High school -
El dorado high school
El dorado, Arkansas05.2020
Skills
- Attention to detail
- Problem-solving
- Communication
- Adaptability
- Retail Reports
- Customer Engagement
- Scheduling
- Complaint resolution
- Follow-up skills
Timeline
Customer Service Representative
Murphy USA
06.2024 - Current
Retail audit and price book support
Road runner
08.2023 - 06.2024
Assistant marketing manager
Murphy USA
01.2021 - 08.2023
Coordinator
Share foundation
08.2016 - 04.2021
High school -
El dorado high school