Iylety Chitekedza
Seattle
Summary
Dynamic professional with extensive experience at Premier Service Medical Aid Society, excelling in claims processing and customer relationship management. Proven track record in enhancing service quality and implementing effective member retention strategies. Skilled in data entry and adept at fostering strong client relationships, ensuring optimal member satisfaction and engagement.
Overview
20
20
years of professional experience
Work History
Contact center Agent
Premier Service Medical Aid Society
12.2021 - Current
Claims Administration Clerk
Premier Service Medical Aid Society
07.2021 - 11.2021
Service Centre Agent
Premier Service Medical Aid Society
11.2019 - 06.2021
- Receiving, vetting and capturing membership data, application forms, updates, indemnity forms from members and member organizations
- Attending to members’ queries and other stakeholders
- Conveying an apt understanding of healthcare intelligence, claims schemes and pricing to membership clients
- Prospects and recruit new business and membership for the organization
- Implementing member retention strategies based on approved guidelines.
- Administering member relationship through member education and information dissemination
Client Service Clerk
Premier Service Medical Aid Society
10.2007 - 10.2019
- Ensuring that claims are captured into the system
- Loading EDI files into the system
- Batching physical claims
- Numbering of claims
- Filling claims
- Switchboard operating
- Printing of membership cards
- Attending to walking in members and service provider
Receptionist (Trainee)
Premier Service Medical Investment
07.2005 - 07.2006
- Receiving and booking patients
- Operating switching board
- Handling petty cash
- Receipting
- Banking
- Screening visitors
- Typing documents
- Filling
Education
Bachelor of Commerce - Business Management Honors Degree
MIDLANDS STATE UNIVERSITY
01.2021
Advanced Diploma - Office Technology and Administration
CHINHOYI UNVERSITY OF TECHNOLOGY
01.2007
Skills
- Data entry
- Claims processing
- Customer relationship management
- Membership administration
- Communication technology
- Service quality improvement
References
- Mrs F Mbangani, Contact Centre Supervisor, PSMAS Head Office, 0772 920 263, 0242 791816
- Mrs B. Joseph, Sub Office Administrator, PSMAS Marondera, 0773 539 686, 0242 792006
- Ms Success Tanyanyiwa, Branch Supervisor, PSMAS Gwanda, 0772 416 296, 04-792004-6
Languages
- English
- Shona
Personal Information
- ID Number: 25-2000898 T 25
- Date of Birth: 12/27/86
- Gender: Female
- Nationality: Zimbabwean
- Marital Status: Married
Timeline
Contact center Agent
Premier Service Medical Aid Society
12.2021 - Current
Claims Administration Clerk
Premier Service Medical Aid Society
07.2021 - 11.2021
Service Centre Agent
Premier Service Medical Aid Society
11.2019 - 06.2021
Client Service Clerk
Premier Service Medical Aid Society
10.2007 - 10.2019
Receptionist (Trainee)
Premier Service Medical Investment
07.2005 - 07.2006
Bachelor of Commerce - Business Management Honors Degree
MIDLANDS STATE UNIVERSITY
Advanced Diploma - Office Technology and Administration
CHINHOYI UNVERSITY OF TECHNOLOGY
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