Iyona Portobanco
Austin,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in the retail and customer service industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
Austin, TX
04.2022 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Performed cashiering duties such as collecting payments, issuing receipts and balancing the register drawer.
- Answer calls from customers over the phone and transfer them to the correct department and/or help them with their questions/concerns.
Clinical Data Entry Operator
Natera Genetic Laboratory
Austin, TX
12.2021 - 04.2022
- Researched and updated customer records in database system.
- Inputted data into various software programs accurately and efficiently.
- Entered large volumes of information into spreadsheets quickly and accurately.
- Checked completed work for errors or duplicate information before submission.
- Ensured compliance with relevant laws and regulations concerning privacy and confidentiality of customer information.
Fulfillment Associate
Amazon
Pflugerville, TX
08.2021 - 12.2021
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Loaded items onto pallets or into containers for shipment.
- Utilized warehouse management system to track inventory and maintain records of shipments.
- Inspected incoming materials for quality assurance purposes.
- Unloaded incoming freight with a manual pallet jack or dock leveler.
Curbside Shopper
HEB Grocery Store
Pflugerville, TX
10.2020 - 09.2021
- Processed customer orders accurately and efficiently.
- Verified that products chosen by customers were in stock and available for pick up.
- Worked quickly to locate products on store shelves and meet order deadlines.
- Provided excellent customer service when interacting with shoppers in person or on the phone.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
Sandwich Artist
SUBWAY®Restaurants
Pfl, TX
07.2019 - 10.2020
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with products and supplies.
- Ensured all menu items were prepared in accordance with health and safety standards.
Education
High School Diploma -
Hendrickson High School
Pflugerville, TX06.2021
Skills
- Paperwork Processing
- Inbound and Outbound Calling
- Data Entry
- Appointment Scheduling
- Complaint Resolution
- Microsoft Office Expertise
- Retail Sales Customer Service
- Materials Transport
- Credit Card Payment Processing
- Order Fulfillment
- Service Upselling
- Shipping and Receiving Understanding
- Conflict Resolution
- Adaptive Team Player
- Call Triaging
Accomplishments
- Received two "service star" awards for exceptional customer service within 6 months of working
- Recognized and awarded for upselling 25+ credit card applications within a quarter
- Runner-Up for gaining the most positive customer surveys for 2 weeks consecutively
Timeline
Customer Service Representative
Lowes Home Improvment
04.2022 - Current
Clinical Data Entry Operator
Natera Genetic Laboratory
12.2021 - 04.2022
Fulfillment Associate
Amazon
08.2021 - 12.2021
Curbside Shopper
HEB Grocery Store
10.2020 - 09.2021
Sandwich Artist
SUBWAY®Restaurants
07.2019 - 10.2020
High School Diploma -
Hendrickson High School
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