Summary
Overview
Work History
Education
Skills
Timeline
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Iyona Stocks

Cartersville,GA

Summary

Dynamic and results-driven professional with extensive experience at WellStar Health Systems, excelling in appointment scheduling and insurance verification. Recognized for exceptional communication and organizational skills, I effectively led a team to enhance operational efficiency and patient satisfaction. Proficient in EMR systems, I am dedicated to delivering outstanding customer service.

Overview

6
6
years of professional experience

Work History

Customer Service Rep.

Shaw Industries
Cartersville, GA
09.2021 - 10.2022
  • Enhanced customer satisfaction by delivering prompt, efficient, and courteous service
  • Resolved issues by clarifying concerns, researching and exploring solutions, and collaborating with Client Solutions
  • Implemented alternative solutions to address unresolved problems
  • Demonstrated personal ownership of service to enhance customer interactions and strengthen relationships with the company

Medical Front Office Lead/ Referral

WellStar Health Systems
Acworth, GA
01.2023 - 09.2021
  • Led and supervised daily operations of the medical front office, overseeing tasks such as appointment scheduling, insurance verification, and patient record maintenance
  • Trained and guided a team of front office staff, ensuring compliance with office policies and procedures while providing continuous support and feedback
  • Collaborated with medical providers, insurance companies, and healthcare professionals to facilitate efficient and accurate referrals for patients requiring specialty care.

Medical Records Clerk

Harbin Clinic/Norton Women’s Clinic
Rome, GA
07.2018 - 02.2020
  • Welcomed patients and assisted with inquiries in a professional manner
  • Responded to incoming phone calls promptly and professionally
  • Monitored incoming and outgoing faxes to facilitate accurate transmission of information
  • Processed Family Medical Leave and short-term Disability documents efficiently
  • Managed Medical Record requests from patients and physician offices with precision and confidentiality.

Recruiter

Personnel Staffing Inc.
Rome, GA
07.2016 - 05.2017
  • Interviewed and selected qualified applicants for specific job positions based on skills and requirements
  • Verified I9's through E-verify system
  • Conducted drug screens and background checks for potential hires
  • Answered and routed telephone calls in a professional manner
  • Monitored incoming and outgoing faxes for timely response
  • Conducted orientations and managed the hiring process efficiently
  • Scheduled appointments for applicants to register and complete necessary paperwork
  • Processed payroll accurately and in a timely manner

Education

Diploma -

Georgia Connections Academy

Skills

  • Microsoft Office (Word, Excel, PowerPoint)
  • Goal oriented
  • Excellent communication skills
  • Professional demeanor
  • Independent decision maker
  • Highly motivated
  • Dedicated
  • Committed
  • Organized
  • Self-starter
  • Scheduling coordination
  • Insurance verification
  • EMR proficiency
  • Customer service excellence

Timeline

Medical Front Office Lead/ Referral

WellStar Health Systems
01.2023 - 09.2021

Customer Service Rep.

Shaw Industries
09.2021 - 10.2022

Medical Records Clerk

Harbin Clinic/Norton Women’s Clinic
07.2018 - 02.2020

Recruiter

Personnel Staffing Inc.
07.2016 - 05.2017

Diploma -

Georgia Connections Academy

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