Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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SARAH NGUYEN

Louisville,KY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Rep.

Koroseal Interior Productions
10.2023 - Current
  • Used Microsoft Office tools to track customer projects and maintain office files for projects.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Security Agent

Grayson County SS
04.2023 - Current
  • Tasked with safeguarding high value property in a secured space
  • Controlling access of secured area to authorized personnel.
  • Improved overall site security with timely identification of vulnerabilities through detailed inspections and audits.
  • Completed full building and grounds patrols to spot and investigate concerns.

Nail Technician

House of Colour
11.2021 - 04.2023
  • Support fellow associates as well as collaborated with owners for effective employee production and customer satisfaction
  • Assessing conditional aspects of client's hands and advising proper treatment
  • Collecting and handling sales transactions.
  • Established strong client relationships through exceptional customer service and communication skills.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.

Nail Technician/Manager

Linda's Nails
08.2019 - 11.2021
  • Offered advice and recommended products to improve and maintain nails.
  • Communicated effectively with management concerning important customer issues.
  • Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.

Private First Class

United States Army
10.2018 - 08.2019
  • Assisted soldiers with locating and understanding their leave and earnings statements
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Education

Bachelors in Cybersecurity - Information Technology

Sullivan University
Louisville, KY
06.2025

Manicurist License -

PR Beauty College
Richardson, TX
10.2019

Highschool Diploma -

Tell City Jr-Sr High School
Tell City, IN
05.2016

Skills

  • Communication Skills
  • Time Management
  • Critical Thinking
  • Adaptability
  • Microsoft Office (Word, Excel, PowerPoint)
  • Apple Inc (Pages)
  • Linux
  • Data Entry
  • Active Listening
  • Scheduling

References

  • Cinda Ress, 812.547.3131, cindakeatingress@gmail.com
  • Jason Nguyen, 502.298.6342, nguyen44469@yahoo.com
  • Christina Ligibel, 270.660.9215, ligibelchristina@gmail.com

Languages

Vietnamese
Native or Bilingual

Timeline

Customer Service Rep.

Koroseal Interior Productions
10.2023 - Current

Security Agent

Grayson County SS
04.2023 - Current

Nail Technician

House of Colour
11.2021 - 04.2023

Nail Technician/Manager

Linda's Nails
08.2019 - 11.2021

Private First Class

United States Army
10.2018 - 08.2019

Bachelors in Cybersecurity - Information Technology

Sullivan University

Manicurist License -

PR Beauty College

Highschool Diploma -

Tell City Jr-Sr High School

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SARAH NGUYEN