Iyonna Walker
Houston,TX
Summary
Organized and Highly focused candidate successful at managing multiple priorities such as essential data input tasks, assistance with inquiries via phone calls, live chat and emails with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Care Team Representative
Sedgwick Claims Management
Remote Houston, TX
10.2023 - Current
- Provided excellent customer service and empathy to external customers and internal support to assigned teams.
- Acted as a liaison between customers and team members; directed calls to appropriate escalation paths as needed.
- Provided detailed notes on phone calls, and tracked and coded documentation according to standard processes.
- Educated and informed customers about processes, timelines and status of inquiries via multiple communication channels such as chat, call and email.
- Resolved approximately 80+ incoming calls and emails per day with one call/ one-resolution responses.
Member Experience Sales Associate
Orangetheory Fitness
Hybrid Houston, TX
11.2022 - 10.2023
- Received and responded to multiple live chats, emails and phone calls in a timely manner.
- Documented member information and performed data entry procedures with accuracy and efficiency.
- Provided information to members and placed appropriate notes in Zendesk system, indicating exactly what action was taken or needs to be taken on member accounts.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Style Consultant
Target
Houston, TX
06.2021 - 11.2022
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Developed a loyal client base through exceptional customer service and tailored styling advice.
- Enhanced store sales by creating visually appealing merchandise displays to showcase current trends.
- Conducted comprehensive wardrobe assessments for clients, identifying gaps and recommending key pieces for versatile styling options.
- Utilized procurement tools to manage quote process, invoicing, order entry and receiving.
Cashier
K&G Fashion Superstore
Houston, TX
04.2019 - 11.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Alief Taylor High School
Houston06.2017
Skills
- Data entry proficiency
- Ability to research and collect data
- Time Management
- One Call Resolution
- Attention to detail
- Understanding of Basic software
- Typing speed of 60 WPM with 95% Accuracy
- Critical thinking
Languages
English
Native or Bilingual
Timeline
Care Team Representative
Sedgwick Claims Management
10.2023 - Current
Member Experience Sales Associate
Orangetheory Fitness
11.2022 - 10.2023
Style Consultant
Target
06.2021 - 11.2022
Cashier
K&G Fashion Superstore
04.2019 - 11.2022
High School Diploma -
Alief Taylor High School