Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Accomplishments
Timeline
Work Availability
Work Preference
Quote
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Iyonna Wise

Iyonna Wise

Harker Heights,TX

Summary

Dynamic professional with extensive experience in customer service and healthcare support. CPR-certified and EMT-B trained, currently pursuing phlebotomy certification. Proven ability to thrive in fast-paced environments while maintaining high standards of communication and teamwork. Dependable general worker skilled in manual labor and equipment operation, committed to safety and efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Caregiver

Visiting Angles
Belton, TX
05.2024 - Current
  • Delivered compassionate, hands-on care to elderly and disabled clients in home settings.
  • Assisted clients with daily living activities, including medication reminders and hygiene care.
  • Performed light housekeeping, meal preparation, and transportation for errands and appointments.
  • Provided flexibility through short shifts and overnight care to meet client needs.
  • Promoted client dignity, comfort, and safety while encouraging independence.
  • Supported clients with mobility exercises and transfers between beds and wheelchairs.
  • Ensured respect for individual client rights while safeguarding personal information confidentiality.
  • Facilitated maintenance of good personal hygiene for optimal health.

Server

Applebee's Neighborhood Grill & Bar
Killeen, TX
08.2024 - 01.2025
  • Delivered prompt and courteous service during high-volume shifts, including nights and weekends.
  • Trusted with closing responsibilities, ensuring all side work and end-of-day tasks were completed thoroughly.
  • Managed multiple tables efficiently while maintaining a friendly and professional attitude.
  • Maintained strong knowledge of menu items to assist guests and maximize order satisfaction.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked food before serving it to customers.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Server

Cheddars Scratch Kitchen
Harker Heights, TX
08.2022 - 04.2024
  • Provided high-quality, friendly service in fast-paced restaurant environment.
  • Maintained strong guest satisfaction scores through attentive service and relationship building.
  • Regularly assigned end-of-shift closing responsibilities on nights and weekends.
  • Efficiently managed 4 to 5 tables solo while accommodating large party requests.
  • Trained new team members to foster strong culture and ensure consistent guest experiences.
  • Provided excellent customer service to ensure satisfaction.

Education

High School Diploma -

Harker Heights High School
Harker Heights, TX
05-2022

EMT-B Course Completion

Harker Heights High School
Harker Heights, TX
05-2022

Some College (No Degree) - Human Biology

Central Texas College
Killeen, TX

Some College (No Degree) - Sonography

Temple College
Temple, TX

Skills

  • Customer service and support
  • Team collaboration
  • Verbal and written communication
  • Time management
  • Multitasking
  • Attention to detail
  • Adaptability
  • Compassionate care
  • Fast-paced environment handling
  • Housekeeping tasks
  • POS operation
  • Relationship building
  • Conflict resolution
  • Active listening
  • Empathy development
  • Quality assurance
  • Self-directed work
  • Networking
  • Calm under pressure
  • Team management

Certification

  • CPR Certified – Trained in life-saving skills and emergency response.
  • TABC Certified – Certified to serve alcohol in Texas, ensuring compliance with state regulations.
  • Food Handlers Certified – Knowledgeable in safe food handling practices, ensuring sanitation and safety in food service environments.
  • EMT-B Certification (Course Completion) – Completed EMT-Basic course, gaining foundational skills in emergency medical care.
  • Phlebotomy Certification (In Progress) – Currently working towards completing phlebotomy training and certification to enhance clinical skills.

Languages

  • English – Native proficiency.
  • Arabic – Beginner level, actively learning to improve language skills and expand communication abilities

Affiliations

  • Actively participated in AVID (Advancement Via Individual Determination) throughout high school, focusing on college and career readiness. Engaged in extracurricular activities such as Track & Field and Dance, balancing athleticism and creative expression with academic responsibilities. Additionally, I served as Homecoming Queen, where I demonstrated leadership, community involvement, and school spirit, fostering connections within the school community.

Accomplishments

  • Homecoming Queen – Recognized for leadership, school spirit, and community involvement.
  • Purple and Yellow Cords – Awarded for academic excellence and high GPA during high school graduation.
  • Dual Enrollment – Earned 12 college credits through courses taken during high school, showcasing commitment to academic excellence and future educational pursuits.
  • Nominated in 2025 by Chapter of The National Society of Collegiate Scholars

Timeline

Server

Applebee's Neighborhood Grill & Bar
08.2024 - 01.2025

Caregiver

Visiting Angles
05.2024 - Current

Server

Cheddars Scratch Kitchen
08.2022 - 04.2024

High School Diploma -

Harker Heights High School

EMT-B Course Completion

Harker Heights High School

Some College (No Degree) - Human Biology

Central Texas College

Some College (No Degree) - Sonography

Temple College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part TimeFull Time

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home option

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Iyonna Wise
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