Iyonnia Ward
Augusta,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Remote Customer Service Representative
Teleperformance
Augusta, 30909
05.2023 - Current
- Provided personalized assistance and support, cultivating strong customer relationships.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Achieved exceptional results by implementing customer service, sales, and employee management best practices.
Remote Customer Service Representative
Concentrix
Augusta, 30909
04.2022 - 09.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Improved customer service wait times to mitigate complaints.
Customer Service Cashier
Walmart
Augusta, 30909
08.2020 - 01.2022
- Answered phone calls to assist customers with questions and orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Surpassed sales targets through the implementation of proven marketing tactics.
Education
High School Diploma -
Davidson Fine Arts
Augusta, 3090905-2021
Some College (No Degree) - Computer And Information Systems Security
Augusta Technical College
Augusta, GASkills
- Appointment Scheduling
- Critical Thinking
- Customer Service
- Inbound and Outbound Calling
- Product Sales
Timeline
Remote Customer Service Representative
Teleperformance
05.2023 - Current
Remote Customer Service Representative
Concentrix
04.2022 - 09.2023
Customer Service Cashier
Walmart
08.2020 - 01.2022
High School Diploma -
Davidson Fine Arts
Some College (No Degree) - Computer And Information Systems Security
Augusta Technical College
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