Izabehla Rodriguez
Flagstaff,AZ
Summary
Dynamic and dedicated server with exceptional customer service skills honed at Olive Garden. Proven ability to enhance guest experiences through effective multitasking and cash handling. Recognized for building warm relationships with customers contributing to a positive and efficient dining environment.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden
Flagstaff, AZ
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Courtesy Clerk
Kroger
Fostoria, OH
06.2023 - 03.2024
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Collaborated with team members to maintain a well-organized and efficient work area.
- Maintained clean and tidy checkout area to optimize service delivery.
- Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
- Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
Team Member
Bowlero Lanes
Fostoria, OH
10.2023 - 07.2024
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Ensured timely cleaning of entire bowling alley, including restroom, bar, and kitchen.
- Handled customer inquiries through phone calls with professionalism and efficiency.
- Assisted in kitchen operations, including food preparation and order handling.
- Handled extensive group orders efficiently.
Team Member
JB Twisters
Fostoria, OH
08.2021 - 07.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available as well as flexible in order to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Ensured precise and efficient order entry through computer systems.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Professional appearance
- Cleanliness standards
- Team collaboration
- Partially bilingual
- Order accuracy
- Positive and professional
- Warm and friendly
- Multitasking Abilities
- Adaptable and flexible
Timeline
Server
Olive Garden
10.2024 - Current
Team Member
Bowlero Lanes
10.2023 - 07.2024
Courtesy Clerk
Kroger
06.2023 - 03.2024
Team Member
JB Twisters
08.2021 - 07.2022