- Digital Art and Animation
- Reading
- Fundraising Events
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Team Sports
- Animal Care
- Video Gaming
- Watching Movies and TV Shows
- Music
- Gym Workouts
- Baking
Izabela Todd
Natchitoches,LA
Summary
Adept in team leadership and exceptional customer service, significantly improved customer satisfaction and minimized financial discrepancies. Expert in staff training and development, with a proven track record in sales enhancement and problem-solving. Demonstrates strong decision-making and time management skills, ensuring a positive and efficient work environment.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Family Dollar
08.2024 - 10.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
Server
Cane River Commissary
12.2023 - 08.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Crew Trainer
McDonald's
04.2023 - 08.2023
- Set positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety, and performance requirements.
- Provided coaching and mentoring to employees.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained and mentored 6 new personnel hired to fulfill various roles.
Sandwich Artist
Subway
02.2021 - 01.2022
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Education
No Degree - Nursing
Northwestern State University of Louisiana
Natchitoches, LA05-2027
High School Diploma -
Sam Houston High School
Lake Charles05-2023
Skills
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Exceptional customer service
- Money handling
- Safe food handling
- Sales expertise
- Sales techniques
Interests
Timeline
Assistant Manager
Family Dollar
08.2024 - 10.2024
Server
Cane River Commissary
12.2023 - 08.2024
Crew Trainer
McDonald's
04.2023 - 08.2023
Sandwich Artist
Subway
02.2021 - 01.2022
No Degree - Nursing
Northwestern State University of Louisiana
High School Diploma -
Sam Houston High School
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