Izabella Ayala-Rios
Brighton,CO
Summary
Compassionate and reliable professional with experience in healthcare and customer service. Skilled in client advocacy, communication, problem-solving, and building positive relationships with diverse populations. Committed to providing person-centered support and connecting individuals with the resources they need to achieve positive outcomes.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Patient Care Technician
American Renal Associates
8410 N Decatur St, Westminster, Co, 80031
12.2025 - 07.2026
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted patients with daily living activities and mobility support.
- Maintained cleanliness and organization of patient care areas.
- Documented patient information
- accurately in electronic health records.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
Server
La Estrellita - Brighton
45 N Main St, Brighton Co, 80601
04.2024 - 01.2026
- Built positive relationships with guests by providing compassionate, attentive, and personalized service in a fast-paced environment.
- Communicated effectively with individuals from diverse backgrounds to assess needs and ensure a positive customer experience.
- Resolved customer concerns calmly and professionally while maintaining a respectful and welcoming environment.
- Managed multiple priorities simultaneously while maintaining accuracy, efficiency, and attention to detail.
- Collaborated with kitchen and front-of-house staff to coordinate services and ensure timely support for guests.
- Handled cash, processed payments, and maintained accurate financial records.
- Demonstrated strong conflict resolution and de-escalation skills when addressing customer complaints or challenging situations.
- Maintained cleanliness, organization, and compliance with health and safety standards.
- Adapted quickly to changing priorities and high-volume service demands while remaining composed under pressure.
- Fostered a welcoming and inclusive atmosphere by treating every guest with dignity, respect, and professionalism.
Education
High School Diploma -
Brighton High School
270 S 8th Ave, Brighton, Co, 8060105.2025
Skills
- Compassionate & Empathetic
- Active Listening
- Client Advocacy
- Problem-Solving
- Organization
- Time Management
- Adaptability
- Cultural Competency
- Documentation
- Team coordination experience
- Emergency response training
- Hospitality
- Reliability
- Task prioritization
- Professionalism
Certification
- CPR
- First Aid
- Patient Care Technician
- Electrocardiography Technician
- Phlebotomy Technician
Timeline
Patient Care Technician
American Renal Associates
12.2025 - 07.2026
Server
La Estrellita - Brighton
04.2024 - 01.2026
High School Diploma -
Brighton High School