Shakala Leonard
Marion,SC
Summary
Friendly and detailed oriented customer service professional with 5+ years of experience placing orders, resolving complaints and improving customer satisfaction. I am self motivated and capable of learning new skills. I am eager to bring my expertise to an organization devoted to superior service and operation.
Overview
5
5
years of professional experience
Work History
Patient Care Advocate
Alorica
Irvine, CA
06.2023 - Current
- Facilitated communication between patients and healthcare providers to enhance care experience.
- Resolved patient inquiries and concerns promptly, ensuring high satisfaction levels.
- Educated patients on available resources and services, promoting informed decision-making.
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
Customer Service Representative
Startek Myrtle Beach SC
Myrtle Beach, SC
12.2020 - 05.2023
- Learned to navigate company systems for order management.
- Resolved customer complaints through effective communication.
- Provided support for troubleshooting technical issues.
- Assisted customers with inquiries and product information.
- Adapted quickly to new processes and tools in a fast-paced environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Lower Richland High School
Hopkins, SC05.2015
Skills
- Verbal and written communication
- HIPAA compliance
- Claims processing
- Documentation
- Empathy display
- Problem-solving
- Customer service
- Multitasking and organization
- Order processing
- Compassionate & empathetic
Timeline
Patient Care Advocate
Alorica
06.2023 - Current
Customer Service Representative
Startek Myrtle Beach SC
12.2020 - 05.2023
High School Diploma -
Lower Richland High School