Izabella Davis
Uniontown,PA
Summary
Successful HR Assistant with background completing various administrative support and general human resources duties. Reliable with well-rounded skills to aid employees and department staff. Talented at applying wide knowledge of policies and procedures for compliance.
Overview
7
7
years of professional experience
Work History
HR Assistant
BFS Foods, Inc.
Morgantown, WV
05.2023 - Current
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
Customer Service Associate
FirstEnergy
Fairmont, WV
09.2017 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Education
West Virginia University
Morgantown, WVSkills
- File Maintenance
- Human resources records
- HR Policies Compliance
- HRIS database management
- Clerical Support
- Office Administration
- Mail handling
- Microsoft Office
- Data Entry
- Employee Data Record Keeping
Timeline
HR Assistant
BFS Foods, Inc.
05.2023 - Current
Customer Service Associate
FirstEnergy
09.2017 - 08.2022
West Virginia University