Izabella Exton
Medina,OH
Summary
Self-motivated Operations Manager in charge of daily operations for a high volume, $13M store, including a staff of 92 associates. Successful in positive engagement with customers, department coordinators, and our associates. Organized and detailed in the tasks I complete with motivation to achieve our store goals.
Overview
7
7
years of professional experience
Work History
Operations Manager
Marshalls TJX Companies
Medina, OH
11.2019 - Current
- Managed daily operations to ensure efficient workflow and team performance.
- Managed my department coordinators which includes: 4 Customer Experience coordinators, 2 Backroom/ Truck coordinators, and my Admin coordinator who supports my daily store operations.
- Managed staffing needs through recruitment at our hiring table, conducting interviews, onboarding and proper training of new associates.
- Onboard new employees using Workday software.
- Managed ATP program to ensure effective cross-training of new employees across multiple store areas, supporting daily business needs.
- Conducted Monday meetings with coordinators to review weekly distribution, sales, and customer experience reports.
- Conducting morning and evening team huddles to ensure our team feels involved, valued, and engaged.
- Supervise companies productivity standards to ensure new merchandise is door to floor when my backroom team blitz new truck deliveries.
- Manage, edit, and post a Schedule for a team of 92 associates.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels through our REACH program. (Remember Everyone Affects Customer Happiness).
- Implemented safety protocols in our stockroom to maintain a secure working environment for staff.
- Assessed employee development needs and provided feedback on their progress towards meeting goals through one-on-one conversations and training opportunities.
Education
Brunswick High School
Brunswick, OHSkills
- Recruitment/ Hiring
- Employee training
- Productivity management
- Inventory management
- Customer experience management
- Safety management
- Learning new business programs
- Building an effective team to achieve our TJX rewards credit card application goals
- Safety management
Timeline
Operations Manager
Marshalls TJX Companies
11.2019 - Current
Brunswick High School