Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
JENNIFER GUIDETTI

JENNIFER GUIDETTI

Stuart,FL

Summary

Join a dynamic Healthcare Organization to utilize expert operational and leadership skills in a regional management sales role; grow and expand customer/patient relationships and revenue through thoughtful team building and KPIs. Utilize over 18 years of experience in progressive roles including both private and dental service organization management to have a meaningful impact on our team and those with whom I come in contact through the course of doing business.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Operations Manager

MB2 Dental
07.2023 - Current
  • Hired operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • De Novo Practice; tasked with creating brand awareness, B2B Marketing, Community Involvement, Treatment Planning, Identify and Implement areas of improvement with operations and visibility
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Sell treatment plans and explain clinical necessity
  • Increased production and collections by over 500% M over M compared to prior ops manager

Practice Manager

Southern Orthodontic Partners
11.2020 - 06.2023
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Managed $5.3M P & L with 2 Doctors and 14 team members
  • Multi-Site operations
  • Improved company morale, Great Place to Work ranking 4th overall in organization of 65+offices
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed close working relationships with front office and back office staff.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Initiated electronic workflow in compliance with ACA; streamlined imaging cache by synchronizing multiple locations
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Developed policies and procedures for effective practice management.
  • Addressed and remedied all patient or team member issues.
  • Supervised team of 14 office personnel.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.

Practice Manager

Sage Dental Jupiter and Sage Dental Stuart
07.2018 - 11.2020
  • Dental Service Organization Operations Manager; multiple locations
  • Maintained computerized record management systems to store and process data, such as personnel activities and information and to produce reports
  • Implemented organizational policies and procedures for dental facility
  • Identified KPIs for hygiene, specialty and general dentists; implemented strategies for achieving revenue goals through marketing, patient education, on-going team training
  • Established work schedules and assignments for staff, accorded to workload, space and equipment availability
  • Inspected facilities and recommended building and equipment modifications for emergency readiness and compliance to access, safety and sanitation regulations (OSHA & ADA)
  • Assisted with new hire orientation and employee training
  • Responded quickly to meet customer needs and resolve problems
  • Provided all operations support during COVID-19 Pandemic for Treasure Coast Region
  • Directed RCM for multiple locations within DSO
  • Enhanced patient experience with measurable results through Google Analytics during tenure with practices
  • Met or exceeded budgetary production goals 3 out of 4 Quarters resulting in FY growth of 10%
  • Maintained collection rate of 97%-102%.

PRACTICE MANAGER/TREATMENT COORDINATOR/CHIEF ASSISTANT

Krug Orthodontics
09.2006 - 07.2018
  • Mission - Support Corporate Vision and strategy which encompasses multi-tiered approach to provide superior orthodontic care with the best patient/customer service experience
  • Teamwork - Manage front office staff and team of Registered Dental Assistants; including hiring/firing, training (on-going and initial) in a paperless office
  • Efficiency - Responsible for all initial consultations and case presentation appointments to best utilize doctor time, explain treatment options utilizing Invisalign vs Traditional Bracket/Wire treatment; provide insurance options/information, coordination of benefits, and payment plans
  • Patient relations - Offer comprehensive information regarding treatment plans, options, and scheduling
  • Patient advocate assisting patients who have concerns/problems
  • Procurement - Reduce cost of goods sold
  • Inventory Control and ordering of orthodontic supplies, scheduling maintenance vendors as needed for equipment repair
  • Communicate with vendors and labs for all cases
  • Streamline Operational Efficiencies
  • Excellent Written and Verbal Presentation Skills
  • Leverage Vendor Relations
  • Ability to build rapport & inspire employees to perform
  • All aspects of Registered Dental Assistant (Expanded Functions): Records taking, digital panoramic/ceph, alginate and PVS Impressions, Itero Scanner, pouring/trimming study models in correct occlusion, assisting chairside w/banding/bonding, monthly adjustments (o-ties, arch wire changes, k-hooks, headgear, forsus springs, RPE, space maintainers)
  • Revenue Management - All Collections/Accounts Receivable
  • Customer Qualifications - Responsible for all aspects of Medicaid Approved cases: obtaining proper records to submit via the provider website, notifying patients of approval/denial; compiling all contracts/consents for cases, communication with the Medicaid officers at the state level
  • In October 2012, I streamlined pricing and discounts, as well as implemented increased prices for all services with a positive response from patients
  • Number of starts has increased monthly, from 30 full starts to an average 75 starts (including Invisalign, FFEA, and Medicaid Approved Cases)
  • Integral in helping to achieve status of Elite Provider for Invisalign
  • Overall revenue has steadily increased as well
  • Aging Accounts Receivable has decreased and monthly automatic payment plans have increased by at least 20%
  • Collection rate at 95% monthly.

Education

Master of Science - Health Law Dual Concentration in Risk Management

Nova Southeastern U. Shepard Broad College of Law, Fort Lauderdale, FL
12.2023

Bachelor Of Arts (B.A.) In Healthcare Management -

Thomas Edison State University, Trenton, NJ
12.2020

Skills

  • Microsoft/Windows, Ortho 2 Edge
  • Innovative Software/Motion Vue
  • Dolphin & Dentrix Practice Management Software
  • B2B Sales; End User Sales
  • Financial Reporting Coordination
  • Employee Recruitment and Hiring
  • Financial Operations Oversight
  • Operating Plans Development
  • Strategic Planning: contribute to the overall ramp plan of associate integration into existing single doctor office
  • Responsible for 53M P&L Management FY 2023; 46M FY2022
  • Manage Team Member Payroll (Timesheet edits, bonuses, reimbursements, etc); Manage Team Member Accountability collaborating with Human Resources (connection, discipline, time off, attendance, etc); Manage Team Member hiring, termination, reviews, goal setting, recruiting with Director of Ops
  • Manage communications with Vendors/Third Parties (statement/invoice correspondence, oversee inventory control)
  • Conduct Audits (patient charts, in/out-bound calls/texts/emails, A/R, team trackers, etc) Ensure compliance with payer and reimbursement policies
  • Manage invoice payment/receipt with CTS collaboration
  • Deliver excellent patient service and care (concerns, reviews, etc)
  • Customer Service

Certification

Certified Dental Assistant (DANB) Active: 2007

Awards

  • Arnold Fletcher Award: School of Applied Science & Technology TESU December 2020
  • Liz Koch Memorial Scholarship National Finalist: DANB (DALE Foundation) August 2018
  • Charlotte W. Newcomb Scholarship Award Winner: TESU August 2019

Timeline

Operations Manager - MB2 Dental
07.2023 - Current
Practice Manager - Southern Orthodontic Partners
11.2020 - 06.2023
Practice Manager - Sage Dental Jupiter and Sage Dental Stuart
07.2018 - 11.2020
PRACTICE MANAGER/TREATMENT COORDINATOR/CHIEF ASSISTANT - Krug Orthodontics
09.2006 - 07.2018
Nova Southeastern U. Shepard Broad College of Law - Master of Science, Health Law Dual Concentration in Risk Management
Thomas Edison State University - Bachelor Of Arts (B.A.) In Healthcare Management,
Certified Dental Assistant (DANB) Active: 2007
JENNIFER GUIDETTI