JENNIFER GUIDETTI
Stuart,FL
Summary
Join a dynamic Healthcare Organization to utilize expert operational and leadership skills in a regional management sales role; grow and expand customer/patient relationships and revenue through thoughtful team building and KPIs. Utilize over 18 years of experience in progressive roles including both private and dental service organization management to have a meaningful impact on our team and those with whom I come in contact through the course of doing business.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Manager
MB2 Dental
07.2023 - Current
- Hired operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- De Novo Practice; tasked with creating brand awareness, B2B Marketing, Community Involvement, Treatment Planning, Identify and Implement areas of improvement with operations and visibility
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Sell treatment plans and explain clinical necessity
- Increased production and collections by over 500% M over M compared to prior ops manager
Practice Manager
Southern Orthodontic Partners
11.2020 - 06.2023
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Managed $5.3M P & L with 2 Doctors and 14 team members
- Multi-Site operations
- Improved company morale, Great Place to Work ranking 4th overall in organization of 65+offices
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Initiated electronic workflow in compliance with ACA; streamlined imaging cache by synchronizing multiple locations
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Developed policies and procedures for effective practice management.
- Addressed and remedied all patient or team member issues.
- Supervised team of 14 office personnel.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
Practice Manager
Sage Dental Jupiter and Sage Dental Stuart
07.2018 - 11.2020
- Dental Service Organization Operations Manager; multiple locations
- Maintained computerized record management systems to store and process data, such as personnel activities and information and to produce reports
- Implemented organizational policies and procedures for dental facility
- Identified KPIs for hygiene, specialty and general dentists; implemented strategies for achieving revenue goals through marketing, patient education, on-going team training
- Established work schedules and assignments for staff, accorded to workload, space and equipment availability
- Inspected facilities and recommended building and equipment modifications for emergency readiness and compliance to access, safety and sanitation regulations (OSHA & ADA)
- Assisted with new hire orientation and employee training
- Responded quickly to meet customer needs and resolve problems
- Provided all operations support during COVID-19 Pandemic for Treasure Coast Region
- Directed RCM for multiple locations within DSO
- Enhanced patient experience with measurable results through Google Analytics during tenure with practices
- Met or exceeded budgetary production goals 3 out of 4 Quarters resulting in FY growth of 10%
- Maintained collection rate of 97%-102%.
PRACTICE MANAGER/TREATMENT COORDINATOR/CHIEF ASSISTANT
Krug Orthodontics
09.2006 - 07.2018
- Mission - Support Corporate Vision and strategy which encompasses multi-tiered approach to provide superior orthodontic care with the best patient/customer service experience
- Teamwork - Manage front office staff and team of Registered Dental Assistants; including hiring/firing, training (on-going and initial) in a paperless office
- Efficiency - Responsible for all initial consultations and case presentation appointments to best utilize doctor time, explain treatment options utilizing Invisalign vs Traditional Bracket/Wire treatment; provide insurance options/information, coordination of benefits, and payment plans
- Patient relations - Offer comprehensive information regarding treatment plans, options, and scheduling
- Patient advocate assisting patients who have concerns/problems
- Procurement - Reduce cost of goods sold
- Inventory Control and ordering of orthodontic supplies, scheduling maintenance vendors as needed for equipment repair
- Communicate with vendors and labs for all cases
- Streamline Operational Efficiencies
- Excellent Written and Verbal Presentation Skills
- Leverage Vendor Relations
- Ability to build rapport & inspire employees to perform
- All aspects of Registered Dental Assistant (Expanded Functions): Records taking, digital panoramic/ceph, alginate and PVS Impressions, Itero Scanner, pouring/trimming study models in correct occlusion, assisting chairside w/banding/bonding, monthly adjustments (o-ties, arch wire changes, k-hooks, headgear, forsus springs, RPE, space maintainers)
- Revenue Management - All Collections/Accounts Receivable
- Customer Qualifications - Responsible for all aspects of Medicaid Approved cases: obtaining proper records to submit via the provider website, notifying patients of approval/denial; compiling all contracts/consents for cases, communication with the Medicaid officers at the state level
- In October 2012, I streamlined pricing and discounts, as well as implemented increased prices for all services with a positive response from patients
- Number of starts has increased monthly, from 30 full starts to an average 75 starts (including Invisalign, FFEA, and Medicaid Approved Cases)
- Integral in helping to achieve status of Elite Provider for Invisalign
- Overall revenue has steadily increased as well
- Aging Accounts Receivable has decreased and monthly automatic payment plans have increased by at least 20%
- Collection rate at 95% monthly.
Education
Master of Science - Health Law Dual Concentration in Risk Management
12.2023
Bachelor Of Arts (B.A.) In Healthcare Management -
12.2020
Skills
- Microsoft/Windows, Ortho 2 Edge
- Innovative Software/Motion Vue
- Dolphin & Dentrix Practice Management Software
- B2B Sales; End User Sales
- Financial Reporting Coordination
- Employee Recruitment and Hiring
- Financial Operations Oversight
- Operating Plans Development
- Strategic Planning: contribute to the overall ramp plan of associate integration into existing single doctor office
- Responsible for 53M P&L Management FY 2023; 46M FY2022
- Manage Team Member Payroll (Timesheet edits, bonuses, reimbursements, etc); Manage Team Member Accountability collaborating with Human Resources (connection, discipline, time off, attendance, etc); Manage Team Member hiring, termination, reviews, goal setting, recruiting with Director of Ops
- Manage communications with Vendors/Third Parties (statement/invoice correspondence, oversee inventory control)
- Conduct Audits (patient charts, in/out-bound calls/texts/emails, A/R, team trackers, etc) Ensure compliance with payer and reimbursement policies
- Manage invoice payment/receipt with CTS collaboration
- Deliver excellent patient service and care (concerns, reviews, etc)
- Customer Service
Certification
Certified Dental Assistant (DANB) Active: 2007
Awards
- Arnold Fletcher Award: School of Applied Science & Technology TESU December 2020
- Liz Koch Memorial Scholarship National Finalist: DANB (DALE Foundation) August 2018
- Charlotte W. Newcomb Scholarship Award Winner: TESU August 2019
Timeline
Operations Manager - MB2 Dental
07.2023 - Current
Practice Manager - Southern Orthodontic Partners
11.2020 - 06.2023
Practice Manager - Sage Dental Jupiter and Sage Dental Stuart
07.2018 - 11.2020
PRACTICE MANAGER/TREATMENT COORDINATOR/CHIEF ASSISTANT - Krug Orthodontics
09.2006 - 07.2018
Nova Southeastern U. Shepard Broad College of Law - Master of Science, Health Law Dual Concentration in Risk Management
Thomas Edison State University - Bachelor Of Arts (B.A.) In Healthcare Management,
Certified Dental Assistant (DANB) Active: 2007
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