Keith DiMaio
Santa Rosa,CA
Summary
Results-driven Operations Manager with over four years of experience in strategic planning and problem-solving, dedicated to maximizing resource utilization for scalable operations and enhanced profitability. Proven ability to streamline processes and implement effective solutions that drive operational efficiency. Recognized for strong organizational skills and a systematic approach, complemented by exceptional relationship-building and leadership capabilities. Committed to fostering a collaborative team environment that supports business objectives and promotes growth.
Overview
5
5
years of professional experience
Work History
Operations Manager
FedEx Ground
04.2021 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Presented performance and productivity reports to supervisors.
- Enforced federal, state, local and company rules for safety and operations.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Supported accident investigations and prepared related paperwork.
Uber Driver
Uber And Lyft
03.2025 - Current
- Delivered safe and timely transportation services to diverse clientele.
- Maintained high customer satisfaction through effective communication and problem-solving skills.
- Navigated efficiently using GPS technology, optimizing routes for minimal delays.
- Ensured vehicle cleanliness and maintenance, enhancing overall rider experience.
Education
High School Diploma -
Laguna High School
Sebastopol, CA06-2017
Skills
- Logistics Oversight
- Planning and Implementation
- Problem-Solving
- Customer Service
- Decision Making
- Staff Management
- Team Leadership
- Staff Training
- Employee Motivation
- Administrative Management
- Recruitment and Hiring
- Business Leadership
- Human Resources Oversight
- Hiring and Onboarding
- Focus and Follow-Through
- Customer Service Management
- Staff Scheduling
- Teamwork and collaboration
- Problem-solving
Education and Training
other
Timeline
Uber Driver
Uber And Lyft
03.2025 - Current
Operations Manager
FedEx Ground
04.2021 - Current
High School Diploma -
Laguna High School