Izabella Guillan
Tampa,FL
Summary
Driven and responsible individual with employability skills and willingness to take on challenging roles. Seeks opportunities to improve individual and collaborative skills. Strong work ethic, adaptability, and leadership while adept at working to acquire new skills. Proactive and punctual with team-oriented mentality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Staff
Publix Supermarkets Store
Odessa, Florida
01.2025 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Beverage Clerk
Publix Supermarkets Store
Odessa, FL
05.2022 - Current
- Developed and implemented innovative strategies to increase sales revenue in the food and beverage department.
- Analyzed customer feedback and preferences to improve quality of service and dining experience.
- Ensured compliance with health codes and safety regulations within the department.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Clerk
Publix - Greenwise Market
Odessa, FL
05.2022 - 12.2024
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated leadership by making improvements to work processes, and helping to train others.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Soccer Coach
YMCA
Trinity, FL
06.2021 - 05.2022
- Provided guidance to participants in order to help them develop their skills and achieve desired goals.
- Created individualized plans and monitored progress of athletes towards set objectives.
- Instructed players on proper techniques, strategies, rules and regulations of the sport.
- Mentored team members in order to build confidence and foster a supportive environment.
- Developed practice plans tailored to individual needs, as well as team development requirements.
- Communicated effectively with parents, administrators, officials, media personnel and other coaches regarding team activities or concerns.
Education
Bachelor of Arts - Criminology
University of South Florida
Tampa, FL06-2025
High School Diploma -
James W. Mitchell High School
Trinity, FL06.2023
Some College (No Degree) - Dual Enrollment
Pasco-Hernando State College
New Port Richey, FLSkills
- Critical Thinking
- Interpersonal Communication
- Organization and Time Management
- Public Speaking
- Customer Relations
- Problem Solving
- Leadership
- Collaboration
- Dependable and Responsible
- Task organization
- Mentoring skills
Languages
English
Native/ Bilingual
Spanish
Limited
Affiliations
- Olympic Weightlifter
- USA Powerlifter
- Olympic Weightlifting Coach
Certification
- Certified Olympic Weightlifting Coach, Level 1, 2022-Present
Timeline
Customer Service Staff
Publix Supermarkets Store
01.2025 - Current
Beverage Clerk
Publix Supermarkets Store
05.2022 - Current
Customer Service Clerk
Publix - Greenwise Market
05.2022 - 12.2024
Soccer Coach
YMCA
06.2021 - 05.2022
Bachelor of Arts - Criminology
University of South Florida
High School Diploma -
James W. Mitchell High School
Some College (No Degree) - Dual Enrollment
Pasco-Hernando State College
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