Izabella Martinez
Hemet
Summary
Dynamic and customer-focused professional with a proven track record at Stadium Pizza and Abbys Cafe. Excelled in multitasking and guest engagement, enhancing dining experiences through exceptional service and a strong work ethic. Skilled in cash handling and safe food practices, adept at fostering positive relationships and efficiently resolving customer concerns.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Stadium Pizza
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Hostess
Abbys Cafe
05.2022 - 08.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Arts - Criminal Justice
California State University, Fullerton
Fullerton, CA05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Menu memorization
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Server
Stadium Pizza
11.2024 - Current
Hostess
Abbys Cafe
05.2022 - 08.2023
Bachelor of Arts - Criminal Justice
California State University, Fullerton
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