Summary
Overview
Work History
Education
Skills
Timeline
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Izabella Ortiz

Odessa

Summary

Dynamic and adaptable professional with a proven track record in special projects and customer service excellence at Vorto/Lohi Logistics. Skilled in teamwork, collaboration, and problem-solving, with a flair for enhancing customer satisfaction and streamlining processes. Achieved significant improvements in project outcomes, demonstrating dependability and a strong ability to multitask.

Seasoned professional skilled in managing and executing special projects with high standards and results-driven approach. Known for fostering team collaboration and adaptability to changing needs. Proficient in strategic planning and stakeholder engagement, ensuring reliable outcomes and seamless coordination.

Experienced with special projects analysis, providing valuable insights and strategic recommendations. Utilizes advanced analytical skills to solve complex problems and drive project success. Track record of effectively managing project timelines and optimizing resource allocation.

Overview

10
10
years of professional experience

Work History

Special Projects

Vorto/Lohi Logistics
09.2022 - Current
  • Collaborated with team members on special projects involving research, data analysis, and process improvement initiatives.
  • Consistently met deadlines for daily projects.
  • Contributed to team goals by collaborating with coworkers in daily tasks and special projects as needed.
  • Customer Service, answering any billing questions, concerns on wellsite, reporting any truck issues and calling roadside for drivers
  • Contributed help with billing such as uploading BOLs and missing information as needed on completed loads
  • Dispatcher
  • Creating loads for OTR (Over The Road)
  • Reviewing any loads created among my team
  • Carrier Success Representative, helping drivers onboard and recruiting
  • Checking missed shifts for regions
  • Coordinated special projects as assigned, demonstrating adaptability while achieving desired outcomes.
  • Boosted company's reputation by consistently meeting or exceeding client expectations in various special projects engagements.
  • Assisted team members with special projects or additional tasks as required, fostering a cooperative work environment.

Smoothie Barista

Goodlife Nutrition
01.2018 - 10.2024
  • Contributed to an uplifting atmosphere through effective teamwork, communication, and problem-solving abilities among staff members.
  • Prepared and served juices and blended drinks.
  • Enhanced visual appeal of the smoothie bar area through regular cleaning, attractive displays, and inviting ambience creation.
  • Maintained a comprehensive knowledge of all menu offerings in order to address any customer inquiries or concerns effectively.
  • Trained new employees on proper blending techniques, ingredient selection, and presentation standards.
  • Maintained a clean and organized workspace, ensuring efficient service during peak hours.
  • Managed inventory levels and restocked supplies as needed, reducing waste and maintaining freshness.
  • Boosted customer retention rates through consistent delivery of high-quality smoothies and exceptional customer service experiences.
  • Optimized workflow by multitasking between taking orders, preparing smoothies efficiently, and managing register duties when necessary.
  • Cut, diced and chopped fresh ingredients and toppings for smoothies.
  • Kept balanced cash register, performing speedy calculations and proactively identifying and correcting errors.
  • Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.

Customer Representative

Atlas Credit Company INC
03.2022 - 03.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
  • Ensured customers met qualifications for loans
  • Ensured payments were due on time

Pharmacy Technician

Town and Country Drug
01.2019 - 01.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.

Child Caregiver

Discovery Depot After-School Care
10.2018 - 12.2018
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Established daily routines to provide structure and predictability for children under care.
  • Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
  • Supported cognitive development with age-appropriate learning materials and engaging educational games.
  • Worked with children to develop good cognitive, physical and language skills.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Read stories, sang songs and facilitated creative play.
  • Logged information regarding naps, feedings, and any medications administered.

Barista

Thirsty Turtle Coffee Co.
05.2017 - 01.2018
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Controlled line and crowd with quick, efficient service.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.

Lifeguard

Odessa College
09.2014 - 05.2016
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Upheld hygiene standards in pool and surrounding area.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.

Education

High School Diploma -

Franklin Community High School
Franklin, IN

Skills

  • Special projects
  • Special events coordination
  • Industry specialization
  • Special request management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking

Timeline

Special Projects

Vorto/Lohi Logistics
09.2022 - Current

Customer Representative

Atlas Credit Company INC
03.2022 - 03.2022

Pharmacy Technician

Town and Country Drug
01.2019 - 01.2021

Child Caregiver

Discovery Depot After-School Care
10.2018 - 12.2018

Smoothie Barista

Goodlife Nutrition
01.2018 - 10.2024

Barista

Thirsty Turtle Coffee Co.
05.2017 - 01.2018

Lifeguard

Odessa College
09.2014 - 05.2016

High School Diploma -

Franklin Community High School

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Izabella Ortiz