Izabella Zavala
Summary
Experienced in managing guest services with a focus on enhancing customer satisfaction through effective complaint resolution and service quality improvement. Demonstrated ability to process financial transactions accurately while ensuring adherence to security protocols, contributing to a safe environment. Proven track record in training and mentoring staff, fostering team collaboration, and maintaining optimal inventory levels to support operational efficiency. Bilingual proficiency in Spanish and English enhances communication with diverse clientele, facilitating positive interactions and repeat business opportunities.
Overview
8
8
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Front Office Manager
Candlewood Suites
Alabaster
04.2025 - Current
- Managed guest check-ins and check-outs efficiently, ensuring a seamless experience and maximizing occupancy rates.
- Trained and mentored front desk staff, enhancing service quality and fostering a collaborative team environment.
- Handled guest inquiries and complaints promptly, achieving high satisfaction levels through effective problem resolution.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Analyzed customer feedback data to identify areas of improvement, and maintain a passing Quality Inspection score.
- Processed financial transactions on accounts receivable monthly.
- Ensured security protocols to verify identification, and validity of payments to ensure a safe hotel environment as well as to minimize chargebacks.
- Verified inventory for office supplies, food supplies, and Coca Cola products.
- Attended biweekly revenue meetings, as well as monthly Loyalty Champion calls to ensure maximum revenue and guest satisfaction.
Cashier/ Stocker
Sav Mor Calera
Calera
06.2023 - 04.2024
- Processed customer transactions accurately, enhancing the overall shopping experience through efficient service delivery.
- Stocked merchandise shelves consistently, ensuring optimal inventory levels and maintaining a well-organized sales floor.
- Assisted customers with inquiries, providing product information to facilitate informed purchasing decisions.
- Ordered for dairy, frozen, and hispanic products 3 times a week according to weather, economy, and demand for products.
- Trained new employees in stock and register environments.
- De-escalated upset customers and maintained a happy customer base.
Cleaner
Seven-Den Tacos LLC
Calera
01.2018 - 05.2023
- Maintained cleanliness and sanitation of dining areas, ensuring a hygienic environment for customers and staff.
- Assisted in taking orders and communicated effectively with the head chef.
- Brought food out to customers and made sure expectations were met.
Education
Associate of Science - Accounting
Jefferson State Community College
Birmingham, Alabama, AL 08.2024 - 02.2026
Montevallo High School
Montevallo, ALSkills
- Staff training
- Revenue analysis
- Complaint handling
- Team collaboration
- Proficient in Microsoft Excel/ Word/ Powerpoint
- Bilingual (Spanish and English)
- Exceptions Customer Service
- Multitasking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- CPR Certified
Timeline
Front Office Manager
Candlewood Suites
04.2025 - Current
Associate of Science - Accounting
Jefferson State Community College
08.2024 - 02.2026
Cashier/ Stocker
Sav Mor Calera
06.2023 - 04.2024
Cleaner
Seven-Den Tacos LLC
01.2018 - 05.2023
Montevallo High School