Izabelle Cuevas
San Leandro,CA
Summary
Experienced restaurant hostess known for exceptional customer service and effective communication. Demonstrated expertise in team collaboration and service prioritization, ensuring a comfortable and welcoming experience for guests.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Shell Shock Cajun House
Hayward , CA
09.2022 - 10.2024
- Greeted and seated guests promptly upon arrival.
- Assisted in organizing reservations for future parties to ensure smooth operations.
- Distributed menus to guests, led to tables and gave initial information about service staff, menu items, or specials.
- Coordinated reservations and organized future parties to optimize guest experience.
- Took any restaurant phone calls regarding takeout, answering service questions, and reservation confirmation.
- Executed closing duties, including restocking supplies and cleaning main work area, to maintain readiness for next service.
- Sustained organization and cleanliness of the hostess station and dining tables.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Always lent waitresses, bussers, and servers help with any guest orders, beverages, or cleaning.
- Communicated with the kitchen staff regarding customer requests, feedback, or complaints.
- Verified accuracy of orders before delivering them to customers' tables.
- Accepted payments from guests for dine-in and take-out orders.
- Engaged with patrons to build rapport, address inquiries, and resolve complaints.
- Engaged with patrons to facilitate conversation, address inquiries, and resolve complaints for enhanced customer satisfaction.
Education
Associate of Applied Science - Radiology
Carrington
San Leandro Skills
- Guest/Customer engagement
- Customer service
- Payment processing
- Hygiene management
- Service prioritization
- Scheduling
- Supply restocking
- Time management
- Team collaboration
- Social perceptiveness
- Relationship building
- Active learning
- Patience
- Approachable Professional
Languages
English
Professional
Timeline
Restaurant Hostess
Shell Shock Cajun House
09.2022 - 10.2024
Associate of Applied Science - Radiology
Carrington