Izabelle Herard
Bardonia
Summary
Hard working college student at Long Island university with a passion for health care looking to pursue a nursing career. Has experience with health, children, and customer service. Has a passion for dancing so started a dance club in high school with a friend.
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Medical Receptionist
Care365
Monsey
09.2023 - Current
- Medical receptionist with experience at Care365, proficient in patient scheduling, front-desk and back-office call handling, and eClinicalWorks.
- Greeted patients, managed check-ins/check-outs, and maintained confidentiality of patient information.
- Scheduled and confirmed appointments using eClinicalWorks, optimizing provider schedules and reducing no-shows.
- Answered high-volume incoming calls for front desk and back office, triaged requests, and directed callers to appropriate clinical staff.
- Performed insurance verification, collected co-pays, and processed patient payments accurately.
- Updated and maintained electronic medical records in eClinicalWorks, ensuring accurate patient demographics and clinical notes.
Customer Service Associate
CVS Pharmacy
Glen Cove
09.2022 - 05.2023
- Role is to provide great customer service.
- Soon upgrading to pharmacy technician.
Crew Member
Wendy's
Nanuet
02.2020 - 09.2022
- Role was to provide fast and good service to customers.
- Also handled money being in drive thru.
- Required plenty of customer service.
Education
Bachelors of Diagnostic Sonography - Health Care
Eastwick College
Ramsey, NJ 10.2024 - 04.2026
Bachelor of Science -
Long Island university
09.2021 - 05.2023
HIGH SCHOOL DIPLOMA -
Albertus Magnus High School
Bardonia, New YorkSkills
- Technical / SoftwareeClinicalWorks (scheduling, charting, billing workflows)
Electronic health records (EHR) management
Practice management software
MS Office (Word, Excel, Outlook)
Multi-line phone systems and call routing
HIPAA-compliant documentation and data entry
Clinical AdministrativePatient scheduling and appointment coordination
Insurance verification and eligibility checks
Medical billing & copay collection
Referral and prior authorization coordination
Patient intake, check-in/check-out procedures
Communication & Customer ServiceTelephone triage and call escalation
Patient relations and front-desk customer service
Clear verbal and written communication
Conflict resolution and de-escalation
Office & WorkflowTime management and multitasking
Accuracy and attention to detail
Recordkeeping and filing
Team collaboration and supporting clinical staff
Certifications / Compliance (if applicable)HIPAA training
Certifications
- Medical Assistant (Certified)
- Phlebotomy (Certified)
- EKG (Certified)
Projects
Albertus Magnus Dance Club, This club was made in my school with one of my friends after realizing that my high school did not have a dance team. Many students did not have the opportunity to join the cheerleading team at my school because it was very competitive so my friend and I decided to make a team provided for all that was open and free for anybody to have fun and do what we love doing which is dancing.
Timeline
Bachelors of Diagnostic Sonography - Health Care
Eastwick College
10.2024 - 04.2026
Medical Receptionist
Care365
09.2023 - Current
Customer Service Associate
CVS Pharmacy
09.2022 - 05.2023
Bachelor of Science -
Long Island university
09.2021 - 05.2023
Crew Member
Wendy's
02.2020 - 09.2022
HIGH SCHOOL DIPLOMA -
Albertus Magnus High School