Angela Caraballo
South Richmond Hill,NY
Summary
Dental Administrative Receptionist adept at verifying insurance coverage, reviewing records, scheduling exams and updating information. Previously supported up to 3 Doctors in a busy dental office setting.
Overview
15
15
years of professional experience
Work History
Receptionist
Dental Cosmetic Dentistry
New York, NY
01.2010 - Current
- Displayed expert use of Dentrix computer scheduling program to manage patient appointments.
- Maintained clear, organized dental records and reports.
- Politely answered phones and scheduled or confirmed office appointments and surgeries.
- Completed patient paperwork and scanned into Dentrix system.
- Alerted other staff when patients arrived and prepared records for dentist review.
- Verified and created claim numbers by communicating with various insurance companies.
- Liaised with vendors to order and maintain inventory of office supplies.
- Located, checked in and pulled dentall records for appointments and incomplete patient charts.
- Maintained a clean reception area, including lounge and associated areas.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Professionally and courteously verified appointment times with patients.
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Verified patients’ eligibility and claims status with insurance agencies.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Precisely evaluated and verified benefits and eligibility.
- Responded to correspondence from insurance companies.
- Posted and adjusted payments from insurance companies.
- Identified and resolved patient billing and payment issues.
- Confidently and adeptly handled claim denials and/or appeals.
- Evaluated patients’ financial status and established appropriate payment plans.
- Examined patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
- Compiled and tracked outstanding balances owed to dental facility.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
Education
High School Diploma - undefined
Progress High School
Brooklyn, NYSkills
- Bilingual (Spanish)
- Professional bedside manner
- Superior customer service
- Patient-focused care
- Organized file management
- Proper telephone etiquette
- Key holder
Timeline
Receptionist
Dental Cosmetic Dentistry
01.2010 - Current
High School Diploma - undefined
Progress High School
Similar Profiles
Adriana NobleAdriana Noble
Dental Assistant/Treatment Plan Coordinator at River Oak Dental - Family, Cosmetic & Restorative DentistryDental Assistant/Treatment Plan Coordinator at River Oak Dental - Family, Cosmetic & Restorative Dentistry
Amina ChoudhryAmina Choudhry
Expanded Functions Dental Assistant at Lakeside Dental Cosmetic And Family DentistryExpanded Functions Dental Assistant at Lakeside Dental Cosmetic And Family Dentistry
Mirabela UrsacheMirabela Ursache
Surgical Dental Assistant at Innovation Drive Dental Family & Cosmetic DentistrySurgical Dental Assistant at Innovation Drive Dental Family & Cosmetic Dentistry