Expertise in case management and client advocacy, facilitating access to essential services for children and families. Adept at managing diverse caseloads while ensuring confidentiality and producing comprehensive documentation. Strong organizational and communication skills enhance collaboration with stakeholders and support effective service delivery.
Overview
8
8
years of professional experience
Work History
Case Manager
SAFY of Cincinnati
09.2025 - Current
Advocate for clients by identifying needs and connecting them with appropriate resources to facilitate access to essential services.
Coordinate meetings, assessments, appointments, and services to effectively address and meet client needs.
Manage a caseload while maintaining accurate and confidential documentation in compliance with agency and state regulations
Foster positive relationships with children, families, foster parents, service providers, and community partners to enhance support networks.
Maintain detailed case files and prepare reports within required deadlines
Demonstrate professionalism when handling sensitive information
Sales Associate
Bath and Body Works, Limited Brands
Cincinnati, Ohio
08.2022 - 01.2023
Guided customers in selecting products through personalized recommendations to enhance their shopping experience.
Educated customers on product benefits and promotions to facilitate informed purchasing decisions.
Answered customer questions and resolved issues to support satisfaction.
Worked with team members to reach daily sales goals and improve service.
Supported fellow sales team members by meeting group targets.
Created visual merchandising displays to enhance product presentation and attract customer attention.
Gave clear information about products, prices, and services.
Stayed current on store merchandise and policies.
Used technology tools to help customers find and select items.
Processed payments through point-of-sale system.
Attended weekly team meetings to collaborate on achieving sales goals. to review performance goals and objectives.
All-Star Cheerleading Coach
Midwest Cheer Elite
Cincinnati, Ohio
01.2019 - 06.2021
Instructed athletes on competition rules and effective strategies to maximize performance.
Demonstrated correct spotting methods while teaching stunts and partner stunts.
Reviewed athlete performance to identify specific improvement areas and enhance individual skill development.
Partnered with coaches to build training plans for beginner through advanced program levels.
Completed pre-season physical screenings so athletes were medically cleared before participation.
Built positive team culture that supported motivation and sportsmanship.
Communicated regularly with parents about athlete progress and team events to foster engagement and support.
Education
Bachelor of Psychology -
Fairmont State University
Fairmont, West Virginia
05-2025
Skills
Data management
Case documentation
Client advocacy
Confidentiality and records management
Scheduling and organization
Microsoft Office Suite
Leadership
Leadership and team collaboration
Conflict resolution
Problem Solving
Critical thinking
Organization
Time Management
Employee relations
Team Collaboration
Ethical adaptability
Internal communications
Confidentiality
Critical thinking
Internal communications
Leadership & Extracurriculars
Acrobatics and Tumbling Captain
August 2024 April 2025
- Served as a Co-Captain and 4-year starter of Acrobatics and Tumbling team.
4-year starter and athletic scholarship recipient.
Two-Time MEC champion
Four-year NCAA National Championship qualifier
Two-Time MEC First Team Honors
Two-Time NCATA specialist of the week Honorable Mention