Izaura Garcia
Focus Industries
Buena Park,CA
2
Languages
9
years of professional experience
Dynamic Customer Service Representative with proven success at Focus Industries, enhancing customer loyalty through personalized solutions and active listening. Recognized for problem resolution skills, consistently exceeding performance metrics and driving sales growth. Proficient in data entry and order processing, fostering strong customer relations and team collaboration.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
Customer Service Representative
10 Months- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service Representative
2 Years- Supported branch operations by organizing paperwork and ensuring accurate transaction follow-up.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
4 Years 3 Months- Managed customer inquiries by phone and email regarding tile, stone, and order status.
- Processed sales orders accurately using ERP and order entry systems.
- Prepared quotes, updated pricing, and confirmed product availability for customers.
- Tracked backorders, special orders, and delivery schedules to support timely communication.
- Maintained detailed records of customer interactions, orders, and service requests.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved resolution time with effective problem-solving for customer complaints.
- Promptly responded to inquiries and requests from prospective customers.
- Coordinated with warehouse and sales teams to resolve shipping and fulfillment issues.
- Resolved customer concerns by researching invoices, returns, and product discrepancies.
Customer Service Representative
9 Months- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Education
High School Diploma
Skills
Customer service
Active listening
Data entry
Problem resolution
Customer relations
Call center experience
Computer proficiency
Microsoft Excel
Payment processing
Microsoft outlook
Order processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Focus Industries
12.2025 - 10.2026Read More
Customer Service Representative
Marblex
11.2023 - 11.2025Read More
Customer Service Representative
Bedrosians Tile & Stone
06.2019 - 09.2023Read More
Customer Service Representative
Oakley
03.2018 - 12.2018Read More
Santiago High School
High School Diploma
Read More