I'zay Villarreal
McAllen,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreen's Pharmacy
08.2020 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Relocation
07.2019 - 08.2020
I am a military spouse and had to put in two weeks notice to relocate to moody air force base. During this time i enrolled in classes to receive my pharmacy technician certification..
Hostess
Topgolf Pharr
10.2018 - 07.2019
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Promoted business loyalty by fostering positive customer relationships.
Medical Receptionist
South Texas Podiatry
06.2016 - 11.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Assisted with medical coding and billing tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Transcribed phone messages and relayed to appropriate personnel.
Education
Bachelor of Arts - Psychology
The University of Texas Rio Grande Valley
Edinburg, TX05.2025
Associate of Science - Biology
South Texas College
Mcallen, TX05.2014
High School Diploma -
Psja Thomas Jefferson T-Stem Early College High School
Pharr, TX05.2014
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Supply Restocking
- Pharmacy and customer records management
- Payment Processing
- Resolving Complaints
- Analytical Thinking
- Team Coordination
- Data Entry
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Professional Working
Timeline
Pharmacy Technician
Walgreen's Pharmacy
08.2020 - Current
Relocation
07.2019 - 08.2020
Hostess
Topgolf Pharr
10.2018 - 07.2019
Medical Receptionist
South Texas Podiatry
06.2016 - 11.2017
Bachelor of Arts - Psychology
The University of Texas Rio Grande Valley
Associate of Science - Biology
South Texas College
High School Diploma -
Psja Thomas Jefferson T-Stem Early College High School
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