IZAYAH MILES
Portland,United States
Summary
Customer-focused professional with experience in healthcare services, training, hospitality, and team leadership. Skilled in resolving customer concerns, managing high-volume interactions, maintaining accurate records, and delivering exceptional service. Proficient with CRM systems, POS software, and cross-functional collaboration. Seeking a customer service or administrative role where strong communication and problem-solving skills can contribute to team success.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Medicare Sales Agent
Century Benefits
Portland, OR
07.2025 - 07.2026
- Delivered personalized customer support throughout the Medicare enrollment process while ensuring a positive client experience.
- Demonstrated high adaptability by tailoring insurance packages to meet the specific healthcare needs and financial constraints of diverse clients.
- Utilized advanced sales tools and CRM software efficiently to track lead progression and manage a high-volume pipeline.
- Leveraged strong computer skills to navigate complex Medicare enrollment platforms while maintaining 100% data accuracy.
- Provided exceptional customer service, ensuring clients fully understood their coverage options.
- Assisted in resolving customer inquiries and issues regarding enrollment processes.
Corporate Sales Trainer
Portland Premier Marketing
Portland, OR
04.2025 - 07.2025
- Assisted in creating and presenting training programs to improve corporate sales skills.
- Collaborated with various teams to determine training needs and align objectives with company strategy.
- Supported new sales trainers with effective teaching methods and curriculum application.
- Boosted sales outcomes by using innovative training techniques and engaging workshops.
Server & Event Lead
The Gambling Cowboy Steakhouse
Temecula, CA
04.2023 - 04.2025
- Directed banquet setup operations, arranging tables and decor for groups larger than 20 guests.
- Assisted in coordinating event flow with kitchen and bar staff, aligning meal service with guest activities.
- Resolved technical and service issues during events to maintain a professional atmosphere.
- Demonstrated multitasking abilities by managing several tables at once while preserving service quality.
- Delivered meals and drinks promptly with meticulous attention to detail.
- Operated POS system for order processing, billing, and complimentary items management.
- Provided excellent customer service and maintained accurate data entry throughout.
Food Expeditor
The Gambling Cowboy Steakhouse
Temecula, CA
08.2018 - 04.2023
- Directed training sessions for new expeditors and food runners to uphold company standards.
- Implemented standardized plating techniques to achieve presentation uniformity.
- Achieved exceptional order accuracy in fast-paced operational settings.
- Cultivated memorable customer service experiences to drive satisfaction.
- Demonstrated adaptability to diverse situations and environments.
Education
Business Course Work
California State University, San Marcos
San Marcos, CAComputational Science Course Work
Mt. San Jacinto College
Data Analytics Certificate Program (In Progress) -
TripleTen
07.2026
Skills
- Customer Support
- Conflict Resolution
- Complaint Handling
- CRM Software
- Data Entry
- Call Handling
- Problem Solving
- Microsoft Office
- Email Communication
- Active Listening
- Team Collaboration
- Time Management
- Employee training
- Microsoft Outlook
- Microsoft Excel
Certification
Oregon Health and Life insurance license
Accomplishments
The Gambling Cowboy
- Coordinated events for groups of 20–100 guests
- Assisted 50+ customers daily
- Trained 10+ new employees
Century Benefits
- Built long-term relationships with 100+ clients through consistent follow-up and personalized support.
- Educated 300+ customers on complex Medicare plans in an easy-to-understand manner
- Maintained 100% data accuracy
Timeline
Medicare Sales Agent
Century Benefits
07.2025 - 07.2026
Corporate Sales Trainer
Portland Premier Marketing
04.2025 - 07.2025
Server & Event Lead
The Gambling Cowboy Steakhouse
04.2023 - 04.2025
Food Expeditor
The Gambling Cowboy Steakhouse
08.2018 - 04.2023
Business Course Work
California State University, San Marcos
Computational Science Course Work
Mt. San Jacinto College
Data Analytics Certificate Program (In Progress) -
TripleTen