IZEAH NIXON
Stansbury Park,Utah
Summary
Seeking a teamwork environment with the opportunity of educational growth. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
CSR
Whipple Service Champions
03.2023 - 05.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Electrical Technician
Western Cable Repair
09.2020 - 12.2022
- Tested, troubleshot, and calibrated equipment in shop and field.
- Installed electrical conduit and wiring for power, controls, and lighting.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
Volunteer
Rescue Mission of Salt Lake
01.2019 - 02.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Cable Repair
Nexans/Amercable
08.2017 - 01.2020
- Fixing high powered electrical cables for different mine sites
- Increased team productivity by collaborating with colleagues to address complex cable repair challenges.
- Assisted in the development of training materials for new hires, improving overall team competency in cable repair services.
Labor
Liberty Tire
04.2016 - 08.2017
- Transport tire's to recycle/refinery
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean and organized work areas, contributing to overall efficiency on the job site.
Bobcat Operator
HadCo. Construction
04.2015 - 03.2016
- Leveling topsoil and gravel on residential properties, also final grades and finishing.
- Assisted in the development of comprehensive site plans that accounted for terrain challenges specific to each project location.
- Ensured smooth operation, conducting regular maintenance checks on Bobcat machinery and attachments.
Education
Electrical Certificates,Welding Certificates - Industrial Maintenance
Tooele Applied Technology College TATC
Tooele, UTHigh School Diploma -
Hunter High
West Valley City, UT06.2015
Skills
- Team work skills
- Able to present and communicate complex ideas
- Supervising Skills
- Decision making skills
- Organizational skills
- Standard machinery operator skills
- Knowledgeable in Medical Terminology
- Electrical knowledge
- Welding
- Motor controls
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
- Critical Thinking
- Problem-solving abilities
- Conflict Resolution
- First Aid Training
References
References available upon request
Timeline
CSR
Whipple Service Champions
03.2023 - 05.2024
Electrical Technician
Western Cable Repair
09.2020 - 12.2022
Volunteer
Rescue Mission of Salt Lake
01.2019 - 02.2020
Cable Repair
Nexans/Amercable
08.2017 - 01.2020
Labor
Liberty Tire
04.2016 - 08.2017
Bobcat Operator
HadCo. Construction
04.2015 - 03.2016
Electrical Certificates,Welding Certificates - Industrial Maintenance
Tooele Applied Technology College TATC
High School Diploma -
Hunter High
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