Izek Calderon
San Antonio
Summary
Experienced and results-driven Property Manager with 3+ years of experience managing Class A conventional multifamily communities, including a 222-unit asset. Proven success maintaining 98%+ occupancy and 99–100% rent collection rates through strong resident relations, proactive leasing strategies, and operational oversight. Oversee full-cycle property operations including leasing, budgeting, maintenance coordination, compliance, and financial reporting. Lead and develop on-site teams to improve operational efficiency, resident satisfaction, and property performance. Proficient in Yardi and AppFolio with a focus on process improvement and performance optimization.
Overview
6
6
years of professional experience
Work History
Property Manager (Promoted From APM)
Elevate Multi-Family
10.2025 - 06.2026
- Directed day-to-day operations of a 162-unit, 383-bed student housing community, driving occupancy, resident satisfaction, operational efficiency, and financial performance.
- Maintained 99–100% monthly rent collection rates with minimal delinquency by building strong relationships with residents and proactively addressing payment concerns.
- Led weekly operational meetings focused on leasing performance, delinquency management, occupancy goals, and property improvement initiatives.
- Developed and maintained partnerships with university departments and campus organizations to enhance resident engagement and connect students with available resources.
- Planned and hosted resident events that fostered community engagement, increased resident satisfaction, and strengthened lease retention.
- Educated residents on lease obligations, community policies, and available support resources, promoting accountability and a positive living experience.
- Improved leasing team performance by implementing training programs, conducting regular leasing meetings, and establishing clear performance expectations and goals.
- Oversaw property improvement projects and ensured compliance with insurance requirements, risk management standards, and company policies.
- Created and standardized administrative and leasing processes that improved application accuracy, streamlined workflows, and increased operational efficiency.
- Collaborated with ownership and leadership teams to identify operational opportunities and implement strategies that improved resident experience and property performance.
- Oversaw maintenance operations by monitoring work order completion, verifying quality standards, managing vendor relationships, and controlling maintenance supply expenses to ensure budget compliance.
Property Manager
Arrowstone Apartments LLC
10.2022 - 09.2023
- Managed day-to-day operations of a 222-unit Class A conventional multifamily community, overseeing leasing, resident relations, maintenance, financial performance, and compliance.
- Maintained occupancy above 98% through strategic leasing initiatives, resident retention efforts, and market-driven pricing strategies.
- Increased lease renewal rates from 30% to 62% by implementing resident engagement programs, proactive renewal outreach, and customer service initiatives.
- Achieved 99–100% monthly rent collection rates while minimizing delinquency through consistent resident communication and account management.
- Supervised and developed a team of four employees, including a leasing consultant, housekeeper, and two maintenance technicians, fostering accountability, collaboration, and operational excellence.
- Oversaw maintenance operations by monitoring work order completion, conducting quality assurance inspections, managing vendor relationships, and maintaining maintenance expenditures within budget.
- Coordinated capital improvement and property enhancement projects, ensuring timely completion, budget adherence, and minimal disruption to residents.
- Analyzed market trends, competitor performance, and occupancy data to recommend rental rate adjustments and maximize revenue potential.
- Maintained compliance with company policies, fair housing regulations, and property management standards while ensuring accurate lease administration and resident documentation.
- Prepared and presented monthly reports on occupancy, delinquency, maintenance performance, financial results, and team development initiatives to ownership and leadership teams.
Property Manager
Sunridge Management Group
10.2021 - 09.2022
- Managed operations for two sister conventional multifamily communities (Riverwood and Cielo Vista Apartments), totaling 101 units, overseeing leasing, resident relations, maintenance coordination, and compliance.
- Maintained strong landlord-tenant relationships by providing responsive communication, resolving resident concerns, and supporting long-term retention efforts.
- Conducted routine property inspections and move-in/move-out evaluations to identify maintenance needs, ensure unit readiness, and uphold property standards.
- Followed up on delinquent accounts and supported rent collection efforts in accordance with lease agreements and housing regulations.
- Organized resident engagement activities and community events to foster positive resident relationships and improve overall satisfaction.
- Updated and maintained property management software to ensure accurate tracking of leases, rent payments, maintenance requests, and operational reporting.
- Ensured compliance with fair housing laws and property regulations, minimizing legal risk and maintaining operational integrity.
- Provided on-site management coverage at multiple locations, including travel assignments to support operations during property transitions and sales.
Leasing Agent
Monarch Investment & Management
07.2020 - 10.2021
- Conducted property tours for prospective residents, highlighting key features, amenities, and community benefits to drive leasing conversions.
- Managed the full leasing cycle including applications, background, credit, and reference checks, ensuring timely and accurate tenant screening.
- Streamlined move-in processes by coordinating schedules, preparing lease documentation, and ensuring all required paperwork was completed accurately and efficiently.
- Delivered high-level customer service throughout the leasing process, contributing to increased lease signings and improved prospect-to-resident conversion rates.
- Generated and nurtured leasing leads through multiple marketing channels including social media, email campaigns, and print advertising.
- Conducted competitive market research to support pricing strategies and maintain occupancy goals within the local rental market.
- Ensured compliance with Fair Housing regulations and company policies while providing an inclusive and professional leasing experience.
- Performed routine property inspections to identify maintenance needs and ensure units met readiness standards for prospective and incoming residents.
AML Compliance Administrator
CNB Bank
03.2024 - 04.2025
- Monitored regulatory updates and industry trends to ensure ongoing compliance with BSA/AML requirements and internal risk management policies.
- Conducted daily review of BSA alerts, performing investigations and escalating suspicious activity in accordance with established compliance procedures.
- Prepared Suspicious Activity Reports (SARs), including initial and quarterly filings for regulated cannabis-related business (CRB) accounts within required regulatory timeframes.
- Managed onboarding and due diligence for cannabis-related business clients, including documentation collection, site visits, and preparation of risk assessments and approval recommendations for board review.
- Supported internal and external audit processes by compiling documentation, responding to auditor requests, and ensuring timely and accurate information delivery.
- Performed due diligence and risk assessments of vendor partners to ensure compliance with applicable regulations and mitigate operational and financial risk exposure.
- Reduced organizational compliance risk through routine monitoring, control testing, and identification of potential regulatory gaps.
- Created and maintained detailed Excel-based tracking tools, case documentation, and correspondence to support investigations and reporting accuracy.
Outside Sales Representative
TDS Telecommunications
09.2023 - 02.2024
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
Education
High School Diploma -
Carlsbad High School
Carlsbad, NM05-2016
Skills
- Property Operations Management
- Occupancy & Revenue Management
- Lease Administration
- Resident Retention & Lease Renewals
- Rent Collections & Delinquency Management
- Budget & Financial Oversight
- Team Leadership & Staff Supervision
- Vendor & Maintenance Management
- Fair Housing Compliance
- Yardi & AppFolio Property Management Software
- Market Analysis & Rent Pricing Strategy
- Maintenance Coordination & Work Order Management
Timeline
Property Manager (Promoted From APM)
Elevate Multi-Family
10.2025 - 06.2026
AML Compliance Administrator
CNB Bank
03.2024 - 04.2025
Outside Sales Representative
TDS Telecommunications
09.2023 - 02.2024
Property Manager
Arrowstone Apartments LLC
10.2022 - 09.2023
Property Manager
Sunridge Management Group
10.2021 - 09.2022
Leasing Agent
Monarch Investment & Management
07.2020 - 10.2021
High School Diploma -
Carlsbad High School