Izek Calderon
San Antonio
Summary
Experienced and results-driven Property Manager with 3+ years of experience managing Class A conventional multifamily communities, including a 222-unit asset. Proven success maintaining 98%+ occupancy and 99–100% rent collection rates through strong resident relations, proactive leasing strategies, and operational oversight. Oversee full-cycle property operations including leasing, budgeting, maintenance coordination, compliance, and financial reporting. Lead and develop on-site teams to improve operational efficiency, resident satisfaction, and property performance. Proficient in Yardi and AppFolio with a focus on process improvement and performance optimization.
Overview
6
6
years of professional experience
Work History
Property Manager (Promoted From APM)
Elevate Multi-Family
San Marcos, TX
10.2025 - 06.2026
- Directed day-to-day operations of a 162-unit, 383-bed student housing community, driving occupancy, resident satisfaction, operational efficiency, and financial performance.
- Maintained 99–100% monthly rent collection rates with minimal delinquency by building strong relationships with residents and proactively addressing payment concerns.
- Led weekly operational meetings focused on leasing performance, delinquency management, occupancy goals, and property improvement initiatives.
- Developed and maintained partnerships with university departments and campus organizations to enhance resident engagement and connect students with available resources.
- Planned and hosted resident events that fostered community engagement, increased resident satisfaction, and strengthened lease retention.
- Educated residents on lease obligations, community policies, and available support resources, promoting accountability and a positive living experience.
- Improved leasing team performance by implementing training programs, conducting regular leasing meetings, and establishing clear performance expectations and goals.
- Oversaw property improvement projects and ensured compliance with insurance requirements, risk management standards, and company policies.
- Created and standardized administrative and leasing processes that improved application accuracy, streamlined workflows, and increased operational efficiency.
- Collaborated with ownership and leadership teams to identify operational opportunities and implement strategies that improved resident experience and property performance.
- Oversaw maintenance operations by monitoring work order completion, verifying quality standards, managing vendor relationships, and controlling maintenance supply expenses to ensure budget compliance.
Property Manager
Arrowstone Apartments LLC
Carlsbad, NM
10.2022 - 09.2023
- Managed day-to-day operations of a 222-unit Class A conventional multifamily community, overseeing leasing, resident relations, maintenance, financial performance, and compliance.
- Maintained occupancy above 98% through strategic leasing initiatives, resident retention efforts, and market-driven pricing strategies.
- Increased lease renewal rates from 30% to 62% by implementing resident engagement programs, proactive renewal outreach, and customer service initiatives.
- Achieved 99–100% monthly rent collection rates while minimizing delinquency through consistent resident communication and account management.
- Supervised and developed a team of four employees, including a leasing consultant, housekeeper, and two maintenance technicians, fostering accountability, collaboration, and operational excellence.
- Oversaw maintenance operations by monitoring work order completion, conducting quality assurance inspections, managing vendor relationships, and maintaining maintenance expenditures within budget.
- Coordinated capital improvement and property enhancement projects, ensuring timely completion, budget adherence, and minimal disruption to residents.
- Analyzed market trends, competitor performance, and occupancy data to recommend rental rate adjustments and maximize revenue potential.
- Maintained compliance with company policies, fair housing regulations, and property management standards while ensuring accurate lease administration and resident documentation.
- Prepared and presented monthly reports on occupancy, delinquency, maintenance performance, financial results, and team development initiatives to ownership and leadership teams.
Property Manager
Sunridge Management Group
Carlsbad, NM
10.2021 - 09.2022
- Managed operations for two sister conventional multifamily communities (Riverwood and Cielo Vista Apartments), totaling 101 units, overseeing leasing, resident relations, maintenance coordination, and compliance.
- Maintained strong landlord-tenant relationships by providing responsive communication, resolving resident concerns, and supporting long-term retention efforts.
- Conducted routine property inspections and move-in/move-out evaluations to identify maintenance needs, ensure unit readiness, and uphold property standards.
- Followed up on delinquent accounts and supported rent collection efforts in accordance with lease agreements and housing regulations.
- Organized resident engagement activities and community events to foster positive resident relationships and improve overall satisfaction.
- Updated and maintained property management software to ensure accurate tracking of leases, rent payments, maintenance requests, and operational reporting.
- Ensured compliance with fair housing laws and property regulations, minimizing legal risk and maintaining operational integrity.
- Provided on-site management coverage at multiple locations, including travel assignments to support operations during property transitions and sales.
Leasing Agent
Monarch Investment & Management
Carlsbad, NM
07.2020 - 10.2021
- Conducted property tours for prospective residents, highlighting key features, amenities, and community benefits to drive leasing conversions.
- Managed the full leasing cycle including applications, background, credit, and reference checks, ensuring timely and accurate tenant screening.
- Streamlined move-in processes by coordinating schedules, preparing lease documentation, and ensuring all required paperwork was completed accurately and efficiently.
- Delivered high-level customer service throughout the leasing process, contributing to increased lease signings and improved prospect-to-resident conversion rates.
- Generated and nurtured leasing leads through multiple marketing channels including social media, email campaigns, and print advertising.
- Conducted competitive market research to support pricing strategies and maintain occupancy goals within the local rental market.
- Ensured compliance with Fair Housing regulations and company policies while providing an inclusive and professional leasing experience.
- Performed routine property inspections to identify maintenance needs and ensure units met readiness standards for prospective and incoming residents.
AML Compliance Administrator
CNB Bank
Carlsbad, NM
03.2024 - 04.2025
- Monitored regulatory updates and industry trends to ensure ongoing compliance with BSA/AML requirements and internal risk management policies.
- Conducted daily review of BSA alerts, performing investigations and escalating suspicious activity in accordance with established compliance procedures.
- Prepared Suspicious Activity Reports (SARs), including initial and quarterly filings for regulated cannabis-related business (CRB) accounts within required regulatory timeframes.
- Managed onboarding and due diligence for cannabis-related business clients, including documentation collection, site visits, and preparation of risk assessments and approval recommendations for board review.
- Supported internal and external audit processes by compiling documentation, responding to auditor requests, and ensuring timely and accurate information delivery.
- Performed due diligence and risk assessments of vendor partners to ensure compliance with applicable regulations and mitigate operational and financial risk exposure.
- Reduced organizational compliance risk through routine monitoring, control testing, and identification of potential regulatory gaps.
- Created and maintained detailed Excel-based tracking tools, case documentation, and correspondence to support investigations and reporting accuracy.
Outside Sales Representative
TDS Telecommunications
Carlsbad, NM
09.2023 - 02.2024
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
Education
High School Diploma -
Carlsbad High School
Carlsbad, NM05-2016
Skills
- Property Operations Management
- Occupancy & Revenue Management
- Lease Administration
- Resident Retention & Lease Renewals
- Rent Collections & Delinquency Management
- Budget & Financial Oversight
- Team Leadership & Staff Supervision
- Vendor & Maintenance Management
- Fair Housing Compliance
- Yardi & AppFolio Property Management Software
- Market Analysis & Rent Pricing Strategy
- Maintenance Coordination & Work Order Management
Timeline
Property Manager (Promoted From APM)
Elevate Multi-Family
10.2025 - 06.2026
AML Compliance Administrator
CNB Bank
03.2024 - 04.2025
Outside Sales Representative
TDS Telecommunications
09.2023 - 02.2024
Property Manager
Arrowstone Apartments LLC
10.2022 - 09.2023
Property Manager
Sunridge Management Group
10.2021 - 09.2022
Leasing Agent
Monarch Investment & Management
07.2020 - 10.2021
High School Diploma -
Carlsbad High School