Izeonna Bigby
Tucker,GA
Summary
Upbeat, customer-focused Sales Associate with [Number] years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
3
3
years of professional experience
Work History
Bakery Clerk
Publix
Decatur, GA
01.2021 - Current
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Greeted customers, answered questions, and provided product knowledge.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Provided excellent customer service to foster satisfaction and loyalty.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Verified that all products were labeled with correct pricing information.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Labeled bakery items by inputting data into digital weighing machine.
- Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
Desk Receptionist
Duty Free Store
Atlanta, GA
11.2022 - 09.2023
- Answered incoming calls, took messages, and transferred calls to the correct departments.
- Greeted visitors and directed them to the appropriate personnel.
- Organized conference room reservations and maintained the reception area clean and organized.
- Handled requests from clients over the phone or via email.
- Processed payments for products or services provided by the organization.
- Filed documents according to established filing systems.
- Printed out labels for mailing packages.
- Sorted through daily mail deliveries.
- Managed incoming and outgoing mail, including sorting, stamping, and distributing items as needed.
- Provided customer service assistance to guests visiting the office premises.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
- Answered guest inquiries, recommending shopping, dining or entertainment.
Education
High School Diploma -
Penn Foster
Philipsburg, PA06-2021
Skills
- Cash handling experience
- Reception Management
- Appointment Setting
- Calendar Management
- File Management
- Problem-solving skills
- Time Management
- Data Entry
- Microsoft Office Suite
- Written Communication
- Strong Organization
- Mail handling
- Visitor assistance
- Customer service expertise
- Project Coordination
- Multi-line telephone skills
- Schedule Management
Timeline
Desk Receptionist
Duty Free Store
11.2022 - 09.2023
Bakery Clerk
Publix
01.2021 - Current
High School Diploma -
Penn Foster