IZHAN MALIK
Allentown
Summary
Strategic retail banking leader with 10+ years of progressive leadership experience across Santander and PNC, including acting district-level oversight. Proven record of developing branch managers, executing growth strategies, and maintaining strong risk and control environments across complex operations. Trusted partner to senior leadership with strengths in talent development, performance execution, regulatory discipline, and community engagement.
Overview
13
13
years of professional experience
Work History
Vice President, Branch Manager
Santander Bank
Jackson, NJ
01.2019 - Current
- Lead operations of a high-volume branch while executing district and regional strategies across sales, service, and risk.
- Manage and grow a $250M+ deposit portfolio through disciplined client retention and relationship deepening.
- Develop and coach leaders through structured performance management, pipeline reviews, and succession planning.
- Translate district objectives into branch-level execution plans in partnership with consumer and business banking teams.
- Serve as escalation point for complex client, operational, and colleague issues while maintaining policy adherence.
- Maintain strong control environment through audit readiness, operational risk management, and compliance discipline.
- Partner with senior leadership on performance trends, staffing decisions, and corrective action planning.
- Leadership Development Program (Selective, 12 Months) — Santander Bank (01/2025 – 12/2025)
- Served in an acting District Executive capacity supporting oversight of multiple branches and managers.
- Led district-wide performance assessments and delivered data-driven improvement plans.
- Partnered with senior leaders on talent development, escalation management, and strategic execution.
Vice President, Banking Center Manager
PNC Bank
New Brunswick, NJ
08.2015 - 12.2018
- Directed branch performance through structured operating rhythms and accountability.
- Built and led a proactive culture through hiring, onboarding, coaching, and leadership development.
- Delivered 5/5 customer service rating and exceeded growth targets across deposits, loans, and investments.
- Improved employee engagement from Human Sigma 2 to Human Sigma 6.
- Expanded institutional partnership with Rutgers University through financial education initiatives.
- Led strategic initiatives to enhance operational efficiency across multiple departments.
- Facilitated employee motivation to ensure consistent utilization of tools and resources for optimal performance.
Regional Manager
Dollar Zone
02.2013 - 07.2015
- Oversaw multi-store operations including sales, staffing, and inventory management.
- Developed and implemented training programs for store managers, improving team performance across multiple locations.
- Directed regional operations to enhance customer satisfaction and streamline service delivery.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
Education
Bachelor of Business Administration -
SKANS School of Accountancy
Skills
- Multi-Branch Leadership & Manager Coaching
- Strategic Execution & Change Leadership
- Branch Operations & P&L
- Discipline
- Deposit Growth & Client Retention
- Talent Development, Hiring & Succession Planning
Accomplishments
- Led a flagship branch with $360M+ in deposits while aligning execution to district and regional priorities.
- Recognized with Top Branch, Market Excellence, Circle of Excellence, and Market All-Star awards.
- Improved employee engagement outcomes from Human Sigma 2 to Human Sigma 6 through disciplined leadership.
- Supported multi-branch execution and escalation management through acting District Executive responsibilities.
- Strengthened institutional relationships through campus outreach and financial education initiatives.
Timeline
Vice President, Branch Manager
Santander Bank
01.2019 - Current
Vice President, Banking Center Manager
PNC Bank
08.2015 - 12.2018
Regional Manager
Dollar Zone
02.2013 - 07.2015
Bachelor of Business Administration -
SKANS School of Accountancy
Achievements
President’s Circle award winner and Market All-Star for consecutive four years