Izik Mua
South St. Paul,MN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced non-medical Care Provider offering 2-3 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Committed Personal Care Assistant skilled in supervising and assisting clients with meal preparation and daily activities to promote independence. Caring and compassionate with proven history of positive client feedback.
Overview
2025
2025
years of professional experience
Work History
Guest Advocate
Target
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
Sales Associate
LA Fitness
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Shoe Sales Associate
Dick's Sporting Goods
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
- Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Personal Care Assistant
Accord
04.2023 - Current
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted with daily living activities, running errands, and household chores.
Voluntary Caregiver
Living Well Disabilities Services
01.2023 - 06.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
No Degree - Pre-Social Work
Inver Hills Community College
Inver Grove Heights, MN06.2025
High School Diploma -
Park High School
Cottage Grove, MN06.2022
Skills
- Communication
- Active Listening
- Problem Solving
- Critical Thinking
- Customer Service
- Sales
- Advocacy
- Collaboration
- Risk Taking
- Heavy lifting
- Emotional Support
- Activity Thinker
Languages
English
Full Professional
Hmong
Limited Working
Timeline
Personal Care Assistant
Accord
04.2023 - Current
Voluntary Caregiver
Living Well Disabilities Services
01.2023 - 06.2023
Guest Advocate
Target
Sales Associate
LA Fitness
Shoe Sales Associate
Dick's Sporting Goods
No Degree - Pre-Social Work
Inver Hills Community College
High School Diploma -
Park High School
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