Izzy Trevino
Atlanta,GA
Summary
Customer Service Representative with strong expertise in device repair and complaint resolution at Rocket Repair. Demonstrated success in enhancing customer relationships and communicating service pricing, leading to improved customer satisfaction. Proficient in database documentation and active listening, contributing to a positive service environment.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Rocket Repair
Atlanta, Georgia
01.2023 - Current
- Assisted customers with inquiries regarding device repairs and services.
- Provided clear communication on service timelines and pricing to customers.
- Maintained a clean and organized workspace to enhance customer experience.
- Collaborated with technicians to understand repair procedures and updates.
- Documented customer interactions in the database for future reference.
- Handled customer complaints with empathy and professionalism to resolve issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
Wheeler
Marietta, GA05-2018
Skills
- Device repair knowledge
- Customer relationship management
- Database documentation
- Service pricing communication
- Complaint resolution
- Customer service enhancement
- Route management
- Technician collaboration
- Appointment scheduling
- Critical thinking
- Problem solving
- Effective communication
- Active listening
References
References available upon request.
Timeline
Customer Service Representative
Rocket Repair
01.2023 - Current
High School Diploma -
Wheeler
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