Jeiry Hernandez
Chili's Restaurant
Homestead
1
Language
3
years of professional experience
Dedicated Server and Shift Leader experienced in customer service, order accuracy, and guest engagement. Delivered memorable dining experiences by maintaining high cleanliness standards and training team members in best practices. Focused on enhancing guest satisfaction through effective mentorship and operational excellence.
Work History
Shift Leader
5 Months- Supervised daily operations to ensure efficient service delivery and adherence to quality standards.
- Trained and mentored new team members on restaurant procedures and customer service excellence.
- Resolved guest concerns promptly, enhancing overall customer satisfaction and experience ratings.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Server
2 Years 6 Months- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Managed multiple tables efficiently, prioritizing tasks to maintain high service standards during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to enhance guest satisfaction.
- Trained new team members on menu offerings, service protocols, and operational procedures to promote consistency.
Education
High School Diploma
Skills
Customer service excellence
Order accuracy
Table management
Guest engagement
Cleanliness standards
Strong work ethic
Languages
Spanish
Timeline
Shift Leader
Chili's Restaurant
03.2026 - CurrentRead More
Server
Chili's Restaurant
02.2024 - CurrentRead More
Homestead Senior High School
High School Diploma
Read More