J CRAIG MILLER
Ace Hardware
Nampa,ID
43
years of professional experience
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Work History
Sales Associate
7 Months- Assisted customers with product selection, project planning, and department-specific recommendations.
- Maintained stocked, organized aisles through merchandising, replenishment, and price change.
- Resolved customer concerns promptly, ensuring positive shopping experiences and repeat business.
- Supported inventory control by locating merchandise, verifying counts, and reporting discrepancies.
Sales Associate
2 Years 4 Months- Sales Associate working assisted in various departments. Provided expertise and support in the Tools and Hardware section. Maintained certification and offered assistance in Paint department.
- Built customer relationships to identify needs and recommend suitable products.
- Maintained organized merchandise displays to support sales and store presentation standards.
Veterinary Assistant
7 Years 3 Months- Delivered compassionate support to families during home euthanasia, ensuring a respectful environment. Assisted the doctor during home euthanasia of pets. This also includes delivery of the cremains back to the customer after the process.
- Restrained animals safely during examinations and treatments, reducing stress and supporting veterinary procedures.
Delivery Driver
2 Years 8 Months- Delivered products and food ordered by customers.
- Delivered baked goods safely using efficient routes and punctual scheduling.
- Delivered packaged bakery orders while maintaining product integrity and on-time customer arrival.
- Verified order accuracy against packing slips before loading delivery vehicle.
Chapter President
4 Years 11 Months- President of Mended Hearts, Boise, Idaho. Developed training program for volunteers visiting cardiac patients before and after surgery. Coordinated with hospital administration and medical staff to ensure effective volunteer integration.
- Led chapter meetings, setting priorities and guiding volunteer activities.
- Coordinated member outreach to strengthen engagement and chapter participation.
- Oversaw hospital visitation support for patients and families.
- Facilitated onboarding and mentoring for new volunteers.
- Managed communication between chapter leadership and healthcare partners.
Operations Manager
3 Years 8 Months- Developed and implemented daily operations plans, including delivery routes and employee assignments.
- Directed armored transport operations, balancing route coverage, staffing, and secure cash handling requirements.
- Oversaw vault reconciliation, deposit processing, and exception resolution to maintain accurate armored services.
- Coordinated dispatch schedules and fleet utilization to support timely, secure deliveries.
Operations Manager
13 Years 3 Months- Established and administered route operations, training teams in safety and customer service, managing budget control, fleet operations, and sales.
- Coordinated daily route scheduling and dispatch to support on-time branch service delivery.
Branch Manager
11 Years 8 Months- Oversaw branch operations across San Francisco, Hayward, Vallejo, and Sacramento, Ca.
- Directed branch operations to align inventory, service, and delivery workflows with customer demand.
- Managed branch staff, scheduling, and performance expectations to maintain consistent daily execution.
- Coordinated inventory control, replenishment, and order accuracy across warehouse and distribution activities.
Education
Associates degree - Business Administration and Management
Skills
Stocking and receiving
Time management
Multi-tasking strength
Problem-solving skills
Reliable and punctual
Customer service
Dependable and punctual
Goal oriented
Customer engagement
Inventory management
Timeline
Sales Associate
Ace Hardware
10.2025 - 05.2026Read More
Sales Associate
Lowes Hardware
06.2023 - 10.2025Read More
Delivery Driver
Nothing Bundt Cakes
04.2021 - 12.2023Read More
Veterinary Assistant
Sunset Veterinary Care
04.2018 - 07.2025Read More
Chapter President
Mended Hearts
01.2012 - 12.2016Read More
Operations Manager
Loomis Armored
04.2008 - 12.2011Read More
Operations Manager
Crystal Bottling Company
01.1995 - 04.2008Read More
Branch Manager
McKesson Water Division
04.1983 - 12.1994Read More
University of Nevada at Las Vegas
Associates degree from Business Administration and Management
Read More