Janae Herndon
Arlington,Tx
Summary
Proactive and highly organized Senior Care Coordinator with 10+ years of experience providing organizational, customer service, and executive-level support in healthcare and corporate environments. Skilled in investigating and coordinating patient care, handling confidential information, and ensuring smooth daily operations for patients and clients. Recognized for professionalism, initiative, and strong communication skills that foster team collaboration and excellent client service.
Experienced with care planning, patient advocacy, and resource management. Utilizes strategic coordination and communication to enhance patient care and operational efficiency. Track record of fostering collaborative team environments and adapting to dynamic healthcare needs.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Sr. Care Coordinator
Cardinal Health
09.2017 - Current
- Mediate effective resolutions for complex payer and pharmacy issues toward a positive outcome and de-escalation.
- Perform inter-team monitor for accuracy and business trends.
- Demonstrate superior customer service while practicing active listening to patient physicians and clients.
- Investigate and resolve patient and physician inquires and concern in a timely and professional manner
- Assess a patient's ability to afford therapy and provide guidance on available financial assistance programs.
- Handle sensitive information with discretion while supporting team operations.
- Escalates highly complex and difficult issues as needed to Senior team member and Individualize Care leadership
- Conduct follow ups with patients, pharmacies, physicians and other support organizations as needed regarding inquiries
- Perform account audits and generate financial reports.
- Collaborate with internal departments to resolve account issues and streamline workflows.
Site Coordinator
AmerisourceBergen
09.2015 - 09.2017
- Create and implement action plans to address patient access to medication
- Meet Key Performances indicators for service level, calls volume, adherence and quality standards.
- Maintain detailed records of patient activities, appointments, and departmental operations.
- Support pharmacy operations including insurance verification, recordkeeping and follow ups.
- Advocate for patient and their needs by handing healthcare systems, addressing concerns with providers and securing necessary approval for treatment and medications
- Report any trends /delays to supervisors (e.g. billing denials, claim denial, pricing errors, payments, etc.)
- Coordinate with inter-departmental associates to obtain appropriate medical records as they relate to pharmacy processes.
- Monitor incoming calls volume for accuracy and business trends and corrective plans if necessary.
- Assist with building strong customer relationships and deliver customer solutions
- Analysis quality score cards and make recommendation for exceptional upcoming quality scores.
Education
Medical Assistant Program -
Methodist Hospital
09-2023
Phlebotomy Certification - Phlebotomy
Empowering The Masses
Dallas, TX 09.2024 - 11.2024
High School Diploma -
Desert Winds High School
Littlerock, CA 08.1996 - 10.1999
Skills
- Office Administration & Scheduling
- Records & Document Management
- Customer Service & Communication
- Quality Assurance
- Microsoft Office Suite & EMR
- Insurance Verification & Billing Support
- Problem-Solving & Multitasking
- HIPAA guidelines
- Task prioritization
- Medical terminology
- Analytical thinking
- Conflict resolution
- Professionalism
- Problem identification
- Strategic planning
- Schedule management
- Employee performance evaluations
- Adaptability
- Written communication
- Process implementation
- Records management
- Health information systems
- Medicare compliance
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Effective communication
- Active listening
- Verbal and written communication
- Patient education
Languages
English
Native or Bilingual
Timeline
Phlebotomy Certification - Phlebotomy
Empowering The Masses
09.2024 - 11.2024
Sr. Care Coordinator
Cardinal Health
09.2017 - Current
Site Coordinator
AmerisourceBergen
09.2015 - 09.2017
High School Diploma -
Desert Winds High School
08.1996 - 10.1999
Medical Assistant Program -
Methodist Hospital