Jocelyne Millan
Belfair,WA
Summary
Focused Mechanical Technician with six years of experience in Gas turbine engines and propulsion systems. Adept at working in difficult situations and with heavy machinery and equipment. Dedicated to increasing effectiveness by streamlining workflows and maintenance procedures with knowledge of developing and enhancing best practices.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Transportation Assistant
Defense Logistic Agency
Bangor, WA
06.2022 - Current
- Used DSS, WMS and barcodes to track orders.
- Used DSS to compile, formulate and audit transportation reports.
- Collaborated with managers and other assistants to formulate and implement policies, procedures and objectives.
- Planned and supervised shipments from production to end-users by scheduling daily and weekly routes.
- Promoted safe work activities by conducting safety audits and attending company safety meetings.
- Directed investigations to verify and resolve customer or shipper complaints.
- Managed over 50 customer calls per day.
Theme Park Cast Member
Disneyland California Adventure
Anaheim, CA
05.2021 - 05.2022
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Mechanical Technician
US Navy
Bangor, WA
08.2020 - 05.2021
- Assembled and disassembled equipment to perform repairs and maintenance.
- Resolved mechanical issues using both technical and manual skills.
- Maintained clean and organized work area to easily locate repairing tools and equipment.
- Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
- Performed troubleshooting, diagnosis, and repair of propulsion equipment.
Customer Service Specialist
Nordstrom
Broomfield, CO
08.2019 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
Security Specialist
Disneyland Resort
Anaheim, CA
10.2018 - 07.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Created and implemented security network framework across 5 devices.
Mechanical Technician
US Navy
San Diego, CA
11.2013 - 11.2018
- Used hand and power tools to repair and maintain industrial machinery.
- Conducted routine maintenance and inspections to identify and address mechanical issues.
- Replaced worn or defective parts and adjusted settings to improve performance.
- Cleaned, lubricated and calibrated machinery components to maintain peak operating performance.
- Read and interpreted schematics, diagrams and blueprints to follow specifications in maintaining industrial machinery.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Resolved mechanical issues using both technical and manual skills.
Education
Bachelor of Science - Aeronautical Engineering
Olympic College
Bremerton, WA05.2025
Skills
- Recordkeeping Accuracy
- Proficient in Software Program
- Calculations and Measurements
- System Layouts
- Equipment Monitoring
- Mechanical Troubleshooting
- Technical Writing and Documentation
- Hydraulic System Repair
Certification
- MHE License - December 2022-December 2025
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Transportation Assistant
Defense Logistic Agency
06.2022 - Current
Theme Park Cast Member
Disneyland California Adventure
05.2021 - 05.2022
Mechanical Technician
US Navy
08.2020 - 05.2021
Customer Service Specialist
Nordstrom
08.2019 - 08.2020
Security Specialist
Disneyland Resort
10.2018 - 07.2019
Mechanical Technician
US Navy
11.2013 - 11.2018
Bachelor of Science - Aeronautical Engineering
Olympic College