JERMER ST. ANGE
Hillside,NJ
Summary
Strategic Operations and Retail Leader with 20 years of management experience in high-volume retail environments. Expertise in P&L management, operational execution, and process improvement drives business performance and enhances customer experiences. Experienced in leading cross-functional teams, managing complex projects, and fostering vendor partnerships to achieve organizational objectives.
Overview
20
20
years of professional experience
Work History
Merchandising Manager
THE HOME DEPOT
, New Jersey
01.2021 - Current
- Lead merchandising and operational execution for a high-volume retail environment while ensuring safety, compliance, and exceptional customer experiences.
- Managed inventory strategies, promotional execution, and product placement to enhance sales performance.
- Analyze departmental performance metrics and develop action plans to improve operational efficiency and business results.
- Partnered with vendors and internal stakeholders to execute merchandising initiatives that strengthened business relationships.
- Coached, developed, and motivated associates to achieve performance goals and uphold operational excellence.
Operations Manager
THE HOME DEPOT
10.2017 - 01.2021
- Oversaw P&L performance, workforce planning, staffing, scheduling, and operational compliance.
- Managed daily store operations for a multi-million-dollar retail location, ensuring achievement of financial and operational objectives.
- Collaborated with leadership teams to streamline processes, improve productivity, and enhance overall store performance.
- Resolved complex customer concerns and implemented solutions, enhancing customer satisfaction and retention rates.
- Collaborated with leadership teams to streamline processes, resulting in improved productivity and overall store performance.
Specialty Manager
THE HOME DEPOT
04.2017 - 10.2017
- Led and developed design and sales teams while driving sales growth and service excellence.
- Coordinated customer projects from consultation to completion, achieving quality execution and high customer satisfaction.
- Led and developed design and sales teams, contributing to sales growth and enhancing service excellence.
- Partnered with customers, vendors, and installers to manage project timelines, ensuring successful project delivery.
Customer Service Supervisor
THE HOME DEPOT
07.2008 - 04.2017
- Supervised customer service and front-end teams, ensuring efficient operations in a high-volume retail environment.
- Investigated and resolved escalated customer concerns while maintaining high service standards.
- Supervised customer service operations and front-end teams in a high-volume retail environment.
- Managed cash operations, ensured adequate staffing coverage, and held team accountable for performance standards.
Cashier
THE HOME DEPOT
09.2006 - 07.2008
- Provided exceptional customer service while processing transactions with accuracy and efficiency.
- Ensured compliance with cash handling and operational procedures to maintain a secure transaction environment.
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout area for optimal customer experience.
Education
Essex County College
Newark, NJSkills
- Inventory Control
- Vendor Management
- Operations Management
- Process Improvement
- Strategic Planning
- Project Coordination
- Business Analysis
- P&L Responsibility
- Cross-Functional Collaboration
- Stakeholder Management
- Customer Relationship Management
- Change Management
- Team Leadership
- Leadership Development & Coaching
- Microsoft Office Suite
- Conflict Resolution
- Inventory & Supply Chain Awareness
Timeline
Merchandising Manager
THE HOME DEPOT
01.2021 - Current
Operations Manager
THE HOME DEPOT
10.2017 - 01.2021
Specialty Manager
THE HOME DEPOT
04.2017 - 10.2017
Customer Service Supervisor
THE HOME DEPOT
07.2008 - 04.2017
Cashier
THE HOME DEPOT
09.2006 - 07.2008
Essex County College