Joseph Wivel
Plano,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
IEFS Premises Technician
AT&T
Richardson, TX
05.2021 - Current
- Greeted clients and responded to inquiries in a timely manner.
- Answered phone calls and directed them to appropriate personnel.
- Resolved clients' complaints in a professional manner while remaining empathetic to their concerns.
- Demonstrated strong problem-solving skills when faced with challenging situations or complex inquiries from clients.
- Fostered strong customer relationships through clear and consistent communication.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Technician
Communication Technology and Consulting LLC
Germantown, MD
08.2017 - 11.2020
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assessed project blueprints and drawings to assess project scope and required materials.
- Supervised technicians on site.
- Provided exceptional oversight and supervision to new hires.
- Recognized by management for providing exceptional customer service.
- Laid out cabling plans and ran through buildings to desired locations.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Bath Associate
Home Depot
Frederick, MD
04.2015 - 01.2017
- Exceeded customer expectations by listening to customer needs, finding products that met needs and providing in-depth information about products.
- Worked flexible schedule to meets business needs, including evenings and weekends.
- Met or exceeded credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Helped business maintain healthy sales pipeline by collecting guest contact information.
- Educated customers on product and service offerings.
- Special ordering products that require installation.
- Assisting customers in handling manufacturing claims.
- Greeted every guest enthusiastically, making exemplary customer satisfaction first priority.
- Performed cashiering tasks, handling large amounts of cash, credit and debit cards and personal checks.
Education
Bachelor of Science - Business Management
University Of Maryland Global Campus
Germantown, MDAssociate's degree - General Studies
Frederick Community College
2016
High school diploma - General Studies
Urbana High School
2012
Skills
- Effective customer communication
- Work ethic
- Problem resolution
- Troubleshooting abilities
- Safety procedures and regulations
- Diagram and blueprint assessments
- MS Office
- Excel Proficient
- Dispute Resolution
- Systems and software expertise
Accomplishments
- Sales associate of the year 2015
- Sales associate of the month consistent
- Consistently maintained high customer satisfaction ratings.
References
References available upon request.
Timeline
IEFS Premises Technician
AT&T
05.2021 - Current
Technician
Communication Technology and Consulting LLC
08.2017 - 11.2020
Bath Associate
Home Depot
04.2015 - 01.2017
Bachelor of Science - Business Management
University Of Maryland Global Campus
Associate's degree - General Studies
Frederick Community College
High school diploma - General Studies
Urbana High School