Jabari Watt

• Designed export strategies to meet project delivery requirements.
• Monitored compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements
• Mapped and understood department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs..
• Built and maintained strong relationships with vendors (shipping lines, trucking companies, etc)
• Actively developed business for department through active involvement in sales and retention process and close coordination with sales department.
• Pro-actively provided pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
• Ensured and assisted supervisors and key staff with goal setting and monitoring.

• Developed and managed operating budget, meeting department goals.
• Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
• Completed distribution reporting for the branch, including Weekly sales report and Customer Profitability
• Reviewed records/reports to determine reasons for discrepancies between inventory and stock control records and developed remedial actions to resolve discrepancies
• Implemented vendor agreements with third party distribution centers as per OPS policy.
• Determined work procedures, prepares work schedules, and expedites workflow
• Developed a local supplier/vendor base to ensure flexibility in service offerings
• Identify needs and sells detailed and tailored services that provide value-added services to potential clients. Provides Scope and Rates
• Responsible for development of department budget and accounting activities

• Prepared, executed, monitored and updated at regular intervals the business plan for the department
• Monitored and improved key departmental productivity indicators including but not limited to:

o Shipments Per Desk (SPD)

o Revenue Per Desk (RPD)

o Expense Per Desk (EPD)

o Revenue Per Shipment (RPS)

• Processed Standards (OPS) and external government regulations or customer policies/requirements.
• Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
• Built and maintained strong relationships with vendors (airlines, trucking companies, etc)
• Evaluated vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Actively developed business for department through active involvement in sales and retention process and close coordination with sales department.

• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Evaluated suppliers to maintain cost controls and improve operations.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Developed and maintained relationships with customers and suppliers through account development.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Maximized performance by monitoring daily activities and mentoring team members.
• Owned and managed the service provider program within the department, ensuring consistent and high level operational quality to our customers.
• Evaluated service providers at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.

• Managed schedules, accepted time off requests and found coverage for short shifts.
• Ensured smooth and timely freight process flow.
• Prepared various documents for international transportation.
• Managed and maintain client pricing profiles
• Managed and maintained TLIs against FMC compliance guidelines
• Worked with Service Providers to ensure expectations were met and exceeded
• Collaborated with multiple departments to identify and develop unique and innovative ways to improve customer service

• Prepared various customs documents for international transportation.
• Ensured accurate and timely client billing.
• Interacted with our customers in arranging their international shipments, meeting customer service standards.
• Maintained compliance at all times to regulations. This included internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Ensured all customers standard operating procedures are followed as per the DLSOP (Desk Level Standard Operating Procedures)
• Worked with the team on meeting KPI standards, as per the company’s procedures.
• Monitored shipment reports to ensure total customer satisfaction
• Built and maintained strong relationships with customers and governmental Customs organizations.
• Monitored duty deferment usage and levels