Jabeen Bano
New York,United States
Summary
Assistant Director/Executive Housekeeper with over 20 years of progressive experience in the hospitality industry, have developed expertise in Housekeeping Management, Estate Management, and Food Beverage management and Project Pre-Opening Post Opening Operations and renovations. Dedicated experienced in multitasking and working under pressure. Focused management professional experienced in maintaining safe and clean environments for owners and guests. Adept at handling private and confidential information with extreme care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
House Manager
Al-Futtaim
01.2023 - 04.2023
- As a house manager to a high profile (UHNW) family my role was arranging for household help, facilitating various schedules, completing payroll, managing invoices and expenses, stocking inventory, understanding and communicating the family's needs to the head office, and handling matters related to the family and household team which includes team of Chefs, Butlers, waitresses, housekeepers, landscapers, security, drivers and public area cleaners
- Assisting with clients travel plans, arranging for events coordinating with Kitchen team for setting menu
- Coordinating with Maintenance team for daily maintenances and planning projects
- I possess excellent written and verbal communication skills and have an overall 'can-do' service-oriented attitude
- My role was integral part of the overall success of the household operation.
Executive Housekeeper
Yosh hospitality LLC
Abu Dhabi, UAE
12.2017 - 08.2022
- As Executive housekeeper at Yosh Hospitality a leading provider of luxury lifestyle solutions to ultra-high-net-worth clients
- I was providing high-level, confidential, and personalized support to the client and their massive family estate, managing their complex schedules, travel arrangements, and household operations
- I was managing and coaching the staff, coordinating events and parties, and handling vendors and service providers
- I was responsible for creating and implementing SOPs, maintaining and ordering supplies and equipment, and ensuring the highest standards of quality and guest satisfaction
- working on projects as directed by client for renovations or new extension of the estate with the project team.
- I am passionate, focused, and committed to making the client's life easier, comfortable, and enjoyable.
Executive Housekeeper
Dusit International
02.2016 - 11.2017
- Developing SOPs, managing, coaching, and developing a team dedicated to exceptional housekeeping and laundry standards maintaining and ordering supplies and equipment while minimizing waste in support of green initiatives
- Helping to refine and prepare budgets that help maximize profitability
- Addressing special requests for guests, VIPs, repeat visitors and Club members
- Assisting with deep cleaning projects and occasionally assisting the team during busy periods.
Assistant Director of Housekeeping
Sheraton Grand Hotel Dubai
Dubai, UAE
08.2014 - 02.2016
- As part of Pre-Opening team for the successful opening of the hotel
- Assisted in setting up the hotel Public Areas in Pre-opening phase, Receiving the Room linen, F&B linen, Guest room amenities, Furnitures
- Setting the standards for different categories of hotel rooms and suites
- Conducting performance appraisal process for the team members and design action plan for their further development
- Conduct effective coaching and follow progressive disciplinary actions procedure to bridge team members' performance gap
- Design and conduct on the job training activities for the team members to levitate the guest positive feedback comments and GEI scores
- Ensuring the maintenance of the equipment within the department and effective cost control by minimizing wastage.
Assistant Housekeeping Manager
Emirates Flight Catering
03.2014 - 07.2014
- Maintaining Business Class & First class Lounges in high standards
- Ensuring 100% health & Safety procedures are followed at all times
- Maintaining the Lounges Dinning Areas in hygienic standards
- Maintain expenses below budget, through accurate planning, purchasing and cost effective operating procedures
- Monitor the schedules of pest control, Façade cleaning and other projects
- Managing Housekeeping operations, directing a team of 160 attendants including supervisors
- Conducting Trainings for the new associates as well as refreshing training for the team
- Establish standards and procedures for work of housekeeping staff, and plan work schedules to ensure adequate service
- Inspect and evaluate physical condition for painting, repairs, furnishings, relocation of equipment
- Maintain records and prepare periodic activities.
Executive Housekeeper
Accor
01.2012 - 03.2014
- Set up the hotel in opening phase, receiving the room linen, F&B linen, Guest rooms amenities, setting the standards for different categories of hotel rooms and suites
- Liaising with the purchasing for the requirements of the department
- Setting up the uniform room and processing the uniforms for all the departments
- Setting up the in house laundry and train the team to run smoothly
- Preparing SOP's for all the housekeeping sections
- Managing Housekeeping operations, directing a team of 60 attendants including supervisors
- Conducting Trainings for the new associates as well as refreshing training for the team
- Establish standards and procedures for work of housekeeping staff, and plan work schedules to ensure adequate service
- Inspect and evaluate physical condition for painting, repairs, furnishings, relocation of equipment
- Maintain records and prepare periodic activities
- Coordinate activities with other departments
- Maintain expenses below budget, through accurate planning, purchasing and cost effective operating procedures
- Monitor the schedules of pest control, Façade cleaning and other projects
- Working closely with Front office and Engineering for smooth operations.
Manager Housekeeping Operations
Atlantis Resorts
09.2008 - 11.2011
- Part of Pre-Opening team for the successful opening of the Resort
- Set up the hotel Public Areas in opening phase
- Conduct performance appraisal process for the team members and design action plan for their further development
- Conduct effective coaching and follow progressive disciplinary actions procedure to bridge team members' performance gap
- Design and conduct on the job training activities for the team members to levitate the guest positive feedback comments and GEI scores
- Ensuring the maintenance of the equipment within the department and effective cost control by minimizing wastage
- Liaising with the purchasing for the requirements of the department
- Preparing SOP's for all the housekeeping sections
- Managing Housekeeping operations, directing a team of 186 attendants including supervisors
- Conducting Trainings for the new associates as well as refreshing training for the team
- Establish standards and procedures for work of housekeeping staff, and plan work schedules to ensure adequate service
- Inspect and evaluate physical condition for painting, repairs, furnishings, relocation of equipment
- Maintain records and prepare periodic activities
- Coordinate activities with other departments
- Maintain expenses below budget, through accurate planning, purchasing and cost effective operating procedures
- Monitor the schedules of pest control, Marble polishing, Deep cleaning and other projects
- Working closely with Front office and Engineering for smooth operations.
Assistant Housekeeping Manager
Accor
11.2002 - 05.2007
- Part of the Pre Opening Team, helped assisting the Executive Housekeeper, Public Space in setting up the areas of the property
- Had set up the Housekeeping floor operations during the initial hand over period from the project
- Managing a team of 40 members In the Housekeeping department
- Coordinating with Front Office for allocation of VIP rooms
- Maintain daily and monthly records
- Submission of monthly report of the key results to the Executive assistant Manager
- Extending assistance to the team leaders by sharing the inputs for budgeting and taking inventory on regular basis
- Communicate and negotiate with the vendors
- Handling and maintain records of lost and found items
- Random check of equipment's and schedule the maintenance
- Schedule and organize regularly for operations like floor scrubbing, carpet shampooing and polishing
- Briefing the staff, check the grooming, allocation of duties to the staff and training of the associates
- Handling laundry service, Mini Bar and Public Area
- Appointed as Department training Coordinator
- Awarded 'supervisor of the year' 2003.
Education
Diploma - Hotel Management Catering & Food Technology
01.1997
Intermediate - Commerce,Economics & Civics
01.1994
Secondary High School -
05.1992
Skills
- Responsible and Organized
- Problem Solving
- Communication
- Event Planning and coordinating
- Appointment scheduling and Calendar Management
- Leadership
- Confidentiality
- Knowledge of health and safety regulations
- Plan Projects
- Managing Operations and Efficiency
- Negotiation and Conflict Resolution
- Performance Tracking and Evaluations
- Special Assignments
- Determining Staffing Needs
- Staff Training
- Preventive Maintenance
Accomplishments
- Collaborated with team of 60 in the renovation of bridal wing and successfully delivered on time.
- Documented and resolved huge leaking issue with maintenance team which led to securing the clients balcony and ground floor damages
- Achieved multiple successful meetings of clients through effectively helping with protocol for highly confidential meetings.
- Achieved multiple successful projects of renovation's by completing pre-openings with accuracy and efficiency.
Certification
- Certified Project Management, by Google
- Certified First Aider,
- Certified fire fighting.
- Certified Butler, From SABA, South Africa
Languages
English
Full Professional
Software
Opera PMS,
Micros
Fidelio
HITS
Timeline
House Manager - Al-Futtaim
01.2023 - 04.2023
Executive Housekeeper - Yosh hospitality LLC
12.2017 - 08.2022
Executive Housekeeper - Dusit International
02.2016 - 11.2017
Assistant Director of Housekeeping - Sheraton Grand Hotel Dubai
08.2014 - 02.2016
Assistant Housekeeping Manager - Emirates Flight Catering
03.2014 - 07.2014
Executive Housekeeper - Accor
01.2012 - 03.2014
Manager Housekeeping Operations - Atlantis Resorts
09.2008 - 11.2011
Assistant Housekeeping Manager - Accor
11.2002 - 05.2007
Kamala Nehru Polytechnic for women - Diploma, Hotel Management Catering & Food Technology
Stanley Girls Junior College, Hyderabad India - Intermediate, Commerce,Economics & Civics
St Anns High School (SSC) - Secondary High School,