Jabneel Enryke Rodriguez Ortega
Palm Bay
Summary
Versatile and dependable professional with experience in customer service, office operations, and team leadership. Adept at problem-solving, multitasking, and maintaining a positive work environment. Strong communication skills with a proven ability to work effectively in fast-paced, team-oriented settings.
Overview
5
5
years of professional experience
Work History
Geek Squad Service Representative
Geek Squad
10.2024 - Current
- Assist customers with concerns regarding their devices and services
- Maintain and track customer relations to ensure client satisfaction
- Stay informed on the latest devices, forms of repair, and changes in software
- Organize appointments and delegate in store traffic
Retail Sales Representative
T- Mobile
02.2024 - 10.2024
- Delivered personalized solutions to meet customer needs
- Consistently met or exceeded monthly sales targets
- Provided technical support and troubleshooting for mobile devices and services
- Helped build lasting customer relationships through exceptional communication and problem resolution skills
Pharmacy Service Representative
Teleperformance
06.2023 - 02.2024
- Assisted patients with specialized medication scheduling and inquiries via inbound calls
- Developed problem-solving skills to address unique and complex patient needs
- Fostered strong communication and empathy while accommodating a diverse range of customers
Shop and Office Assistant
Crash Champions
06.2022 - 06.2023
- Managed parts inventory, documented damages, and assisted with writing repair estimates
- Performed shop maintenance, including cleaning, waste management, and equipment organization
- Provided front-desk support, answered customer inquiries, and ensured smooth daily operations
- Assisted with vehicle disassembly and reassembly, contributing to overall repair processes
Cook / Cashier
D’fruittpe (Food Truck)
08.2020 - 01.2021
- Managed order-taking, cash handling, and food preparation
- Developed multitasking and customer service skills in a high-pressure setting
Education
High School Diploma -
Port Saint Lucie High School
Port Saint Lucie, FL06.2022
Skills
- Microsoft Office Suite
- Adobe
- Social media management and Content Creation
- Mechanical skills
- Technical skills
- Communication
- Conflict resolution
- Customer support
- Positive attitude
- Customer engagement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Geek Squad Service Representative
Geek Squad
10.2024 - Current
Retail Sales Representative
T- Mobile
02.2024 - 10.2024
Pharmacy Service Representative
Teleperformance
06.2023 - 02.2024
Shop and Office Assistant
Crash Champions
06.2022 - 06.2023
Cook / Cashier
D’fruittpe (Food Truck)
08.2020 - 01.2021
High School Diploma -
Port Saint Lucie High School